CLINICAL ASSOCIATE - Franklin Memorial Hospital Emergency Room

Carilion Clinic • Rocky Mount, NC

4d • Onsite

About The Position

The Clinical Associate provides clinical and clerical support for quality patient care under the direction of licensed staff, physicians, or mid-level practitioners. The role performs basic clinical services related to patient care, cleanliness, safety, and comfort, and may perform additional skills such as phlebotomy when appropriately certified and approved based on department needs and leadership consent. Duties may also include other department- or unit-specific tasks.

The Clinical Associate supports the healthcare team as a receptionist, clerical resource, and unit resource. Responsibilities include maintaining electronic medical records, assisting with chart audits, reviewing medical records and provider orders, updating patient demographics and insurance information, scheduling appointments and procedures, processing refill requests, assisting with referrals and authorizations, and managing calls and messages. The role may support staff scheduling and lunch assignments, coordinate patient flow, and manage admissions, transfers, and discharges as competencies allow.

Clinical duties include gathering patient assessment information such as height, weight, vital signs, symptoms, chief complaint, and current medications; providing basic nursing care within established competencies; transporting patients, specimens, supplies, and equipment; and cleaning and preparing equipment between patients. Depending on the unit, the Clinical Associate may function as a nursing assistant, monitor technician, transport technician, or phlebotomist. Monitor technician duties may include observing cardiac rhythms, documenting patterns, reporting significant changes to the RN, and applying monitoring equipment. Phlebotomy duties may include collecting and processing blood specimens.

The position includes welcoming and assisting patients and visitors, maintaining a clean and safe environment, conducting safety and environmental rounds, supporting regulatory checks, and operating general office equipment. Clinical Associates assigned to Clinical Transport may independently transport patients while monitoring their condition en route and during procedures, and may use established algorithms to determine follow-up for urgent or emergent needs. Team members are expected to demonstrate respect, dignity, kindness, and empathy and to follow Carilion's mission, values, policies, and code of conduct.

The successful candidate must attend mandatory orientation classes during daytime hours, Monday through Friday, from 8 a.m. to 5 p.m. for the first two weeks. The role is full-time and has an evening/night shift. Compensation is $18.70–$26.18 per hour, with pay dependent on qualifications, credentials, education, and work experience. Eligible external candidates may receive a $7,500 sign-on bonus subject to applicable guidelines.

Requirements

• High school graduate or equivalent.
• AHA BLS-HCP certification required.
• Effective interpersonal, communication, and teamwork skills.
• Organized and self-motivated.
• Knowledge of office procedures and equipment.
• For work in a Critical Access Area, a Certified Nursing Assistant (N.A.) credential is required; the employee must have successfully completed a nursing assistant course, including a Carilion course if applicable.
• Successful completion of Carilion Monitor Technician courses is required when working in a monitored area.
• Successful completion of Carilion phlebotomy and sheath courses is required when working in areas where those skills are required.
• Must attend required orientation classes Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks.

Responsibilities

• Provide clinical and clerical support for patient care under the direction of licensed staff, physicians, or mid-level practitioners.
• Perform basic clinical services related to patients' care, cleanliness, safety, and comfort.
• Collect patient assessment information, including height, weight, vital signs, chief complaint or symptoms, and current medications.
• Provide basic nursing care and advanced technical skills within established standards and individual competencies.
• Maintain electronic medical records, assist with chart audits, review provider orders, and notify nurses of stat orders or medication changes as applicable.
• Update patient demographics and insurance information; answer phones; schedule appointments; receive and relay messages; and enter refill requests.
• Assist with referrals, authorizations, and pre-authorizations as directed.
• Order, stock, and organize department supplies and equipment.
• Clean and prepare unit-based equipment between patients and gather the supplies needed to operate it.
• Operate and maintain general office equipment and serve as a resource for department or unit software.
• Coordinate patient flow, support admissions, transfers, and discharges as competencies allow, and schedule therapeutic and diagnostic procedures.
• Welcome and assist patients and visitors, assist with registration, receive and route calls, and take accurate messages.
• Support department or unit staff scheduling, including lunch assignments.
• Monitor the cleanliness of waiting and break rooms, conduct safety and environmental rounds, and assist with regulatory compliance checks.
• Transport patients, specimens, supplies, and equipment within the facility as assigned.
• On monitored units, function as a nursing assistant and monitor technician as required; observe cardiac monitors, document rhythms, report significant changes to the RN, and apply monitoring equipment.
• When assigned to Clinical Transport, monitor patient condition during transport and procedures, and use the transportation algorithm for urgent or emergent follow-up.
• When trained and authorized, perform phlebotomy tasks, including collecting and processing specimens; other unit-specific skills may also be required.
• Participate in the sitter process when competency requirements are met.
• Contribute to the orientation and career development of others and demonstrate respect, dignity, kindness, and empathy in interactions.
• Comply with company policies, procedures, ethical standards, and code of conduct.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years.
• Voluntary 403(b) plan.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.
• A $7,500 sign-on bonus may be available to eligible external candidates subject to applicable guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED