CLINICAL ASSOCIATE - Franklin Memorial Hospital Emergency Room - FT

Carilion Clinic•Rocky Mount, VA

1d•$19 - $26•Onsite

About The Position

The Clinical Associate provides clinical and clerical support to the healthcare team and delivers basic technical clinical services under the direction of licensed staff, physicians, or mid-level practitioners. The role supports patient care, safety, cleanliness, and comfort, and may include additional unit-specific duties. Depending on department needs, training, competencies, and required approvals, the position may include nursing assistant, monitor technician, transport, phlebotomy, or other technical functions. The Clinical Associate assists with patient intake and assessment data collection, medical records and orders, appointment scheduling, referrals, authorizations, communications, registration, and patient flow. The role maintains supplies and equipment, supports regulatory and safety checks, and helps keep patient and staff areas clean. In monitored or transport assignments, duties may include observing cardiac monitors, documenting rhythms, reporting changes to nurses, and monitoring patients during transport. Required orientation classes take place during daytime hours, Monday through Friday, from 8 a.m. to 5 p.m. for the first two weeks and are mandatory.

Requirements

High school graduate or equivalent.
Effective interpersonal, communication, and teamwork skills.
Must be organized and self-motivated.
Knowledge of office procedures and equipment.
AHA BLS-HCP required.
For work in a Critical Access Area, a Certified Nursing Assistant (N.A.) credential is required; must have completed an N.A. course or successfully completed the course through Carilion.
For work in a monitored area, successful completion of Carilion Monitor Technician courses is required.
For work in areas requiring phlebotomy or sheath-removal skills, successful completion of the applicable Carilion phlebotomy and sheath courses is required.
Must attend mandatory daytime orientation classes Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks.

Responsibilities

Provide clinical and clerical support to licensed staff, physicians, mid-level practitioners, and other members of the healthcare team.
Perform basic clinical services relating to patient care, cleanliness, safety, and comfort.
Collect patient assessment data, including height, weight, vital signs, chief complaint or symptoms, and current medications.
Review medical records and provider orders, assist with chart audits, and notify nurses about outstanding stat orders or medication changes.
Update demographics and insurance information; answer phones, schedule appointments, receive and relay messages, and enter refill requests.
Assist with referrals, authorizations, and pre-authorizations as directed.
Order, stock, and organize department supplies and equipment; clean and prepare equipment between patients.
Operate and maintain general office equipment and serve as a resource for department or unit software.
Support department or unit staff scheduling, including lunch assignments.
Assist with admissions, transfers, and discharges as competencies permit; coordinate patient flow and schedule therapeutic and diagnostic procedures.
Welcome and assist patients and visitors, support registration, and demonstrate service excellence and appropriate telephone etiquette.
Receive and screen incoming calls and patient call-system requests, route calls, and accurately take messages.
Monitor cleanliness of waiting and break rooms and perform safety and environmental rounds.
Assist with regulatory compliance checks, including refrigerator, code cart, glucose meter, and equipment-room checks.
Perform unit-based patient care tasks and participate in the sitter process when trained and competent.
Transport patients, supplies, specimens, and equipment within the facility as assigned.
In transport assignments, observe patient condition during transport and procedures, monitor EKG rhythms as assigned, and follow transportation algorithms for urgent or emergent needs.
In monitored assignments, observe cardiac monitors, interpret and document rhythm patterns, report arrhythmias or significant changes to the RN, and apply monitoring equipment.
In epilepsy-monitoring assignments, keep the camera focused on the patient and report specified events or changes to the nurse.
When trained and approved for phlebotomy, obtain and process blood specimens, review orders for medical necessity or ABN information, verify questionable test nomenclature, and prepare specimens for laboratory delivery.
Contribute to the orientation and career development of others and treat patients, families, visitors, and colleagues with respect, dignity, kindness, and empathy.
Comply with company policies, procedures, ethical standards, and code of conduct, and support Carilion's mission, vision, and values.