Clinical Associate - Roanoke Memorial Hospital ER - FT

Carilion Clinic•Roanoke, VA

2d•$19 - $26•Onsite

About The Position

The Clinical Associate provides clinical and clerical support to the healthcare team and basic technical clinical services to support quality patient care, as directed by licensed staff, physicians, or mid-level practitioners. The role supports patients’ care, cleanliness, safety, and comfort and may include additional department- or unit-specific duties. Phlebotomy and other specialized tasks may be performed only when the employee has the required training or certification and the department and leadership approve the work. This position is in the Emergency Room at Roanoke Memorial Hospital. Depending on the unit and assigned competencies, the Clinical Associate may function as a nursing assistant, monitor technician, transport technician, or phlebotomist. The position includes clerical, receptionist, patient-flow, equipment, monitoring, and patient-care responsibilities. The successful candidate must attend mandatory orientation classes during daytime hours, Monday through Friday, from 8 a.m. to 5 p.m. for the first two weeks. Some classes are online; the remaining classes require in-person attendance in Roanoke, Virginia. An external candidate who meets applicable guidelines may be eligible for a $7,500 sign-on bonus.

Requirements

High school graduate or equivalent.
AHA BLS-HCP required.
Effective interpersonal, communication, and teamwork skills.
Organized and self-motivated.
Knowledge of office procedures and equipment.
For work in a Critical Access Area, Certified Nursing Assistant qualification is required; the employee must have successfully completed a nursing assistant course or a Carilion nursing assistant course.
For work in a monitored area, successful completion of Carilion Monitor Technician courses is required.
For work in areas requiring phlebotomy or sheath-removal skills, successful completion of the applicable Carilion phlebotomy and sheath courses is required.
Must attend mandatory daytime orientation classes Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks, including in-person classes in Roanoke, Virginia.

Responsibilities

Provide clinical and clerical support to licensed staff, physicians, mid-level practitioners, and other healthcare team members.
Collect patient assessment data, including height, weight, vital signs, chief complaint or symptoms, and current medications, for assessment by licensed staff.
Provide basic nursing care and other patient-care tasks according to established standards and demonstrated competencies.
Review medical records and provider orders; identify outstanding or stat orders and medication changes and notify the nurse as appropriate.
Update demographics and insurance information; answer phones, schedule appointments, receive and relay messages, and enter refill requests.
Assist with referrals, authorizations, and pre-authorizations as directed by licensed staff or providers.
Order, stock, organize, and maintain department supplies and equipment.
Clean and prepare unit-based equipment between patients and gather supplies needed to operate equipment.
Operate and maintain general office equipment and serve as a resource for department or unit software systems.
Support admissions, transfers, discharges, patient flow, and scheduling of therapeutic and diagnostic procedures as competencies allow.
Welcome and assist patients and visitors, support registration, and provide courteous telephone and in-person service.
Receive and screen telephone and patient-call-system requests, route calls, and accurately take messages.
Support staff scheduling, including lunch assignments.
Monitor cleanliness in waiting and break rooms and perform safety and environmental rounds.
Assist with regulatory-compliance checks, including refrigerator, code cart, glucose meter, and equipment-room checks, as applicable.
Transport patients, supplies, specimens, and equipment within the facility as assigned.
On monitored units, function as a nursing assistant and monitor technician when assigned; observe cardiac monitors, document and report rhythm changes, and apply monitoring equipment as trained.
In Clinical Transport assignments, monitor patient condition during transport and procedures, use transportation algorithms to respond to urgent or emergent needs, and maintain transport-system records as applicable.
When assigned and trained, observe epilepsy-monitoring video and report events or patient behaviors to the nurse.
When approved and qualified, obtain blood specimens, review orders and medical-necessity information, clarify questionable test nomenclature, and process specimens for laboratory delivery.
Participate in the sitter process when competencies are appropriate.
Contribute to the orientation and career development of others and demonstrate respect, dignity, kindness, and empathy in interactions.
Follow the organization’s mission, values, policies, procedures, ethical standards, and code of conduct.