Clinical Associate - Roanoke Memorial Hospital ER

Carilion Clinic • Roanoke, VA

1d • Onsite

About The Position

The Clinical Associate provides clinical and clerical support for quality patient care under the direction of licensed staff, physicians, or mid-level practitioners. The role performs basic patient-care services relating to patients’ care, cleanliness, safety, and comfort, along with clerical, reception, and unit-resource duties. Depending on department needs, competencies, training, and required approvals, responsibilities may include nursing-assistant tasks, cardiac monitoring, clinical transport, phlebotomy, or removal of femoral arterial sheaths. Other department- or unit-specific tasks may also be assigned.

The position supports patient flow and unit operations by assisting with admissions, transfers, and discharges; coordinating procedures; maintaining supplies and equipment; supporting staff scheduling; and helping maintain regulatory compliance. Clinical Associates assigned to monitored units may function as nursing assistants and monitor technicians. Those assigned to Clinical Transport may provide basic patient care, monitor patients during transport, and perform related transport-tech duties.

The role requires attendance at mandatory orientation classes during daytime hours, Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks. Some classes are online; the remaining classes require in-person attendance in Roanoke, Virginia. A $7,500 sign-on bonus is available to eligible external candidates subject to applicable guidelines.

Requirements

• High school graduate or equivalent.
• AHA BLS-HCP required.
• Effective interpersonal, communication, and teamwork skills.
• Organized and self-motivated.
• Knowledge of office procedures and equipment.
• If working in a Critical Access Area, a Certified Nursing Assistant credential is required; the employee must have successfully completed a nursing-assistant course or completed one through Carilion.
• If working in a monitored area, successful completion of Carilion Monitor Technician courses is required.
• If working in areas requiring the relevant skill set, successful completion of Carilion phlebotomy and sheath courses is required.
• Must attend mandatory orientation classes during daytime hours, Monday through Friday, 8 a.m. to 5 p.m., during the first two weeks, including in-person classes in Roanoke, Virginia.

Responsibilities

• Provide clinical and clerical support to the healthcare team under the direction of licensed staff, physicians, or mid-level practitioners.
• Perform basic clinical services relating to patients’ care, cleanliness, safety, and comfort, and provide basic nursing care or advanced technical skills when trained and competent.
• Collect patient assessment information, including height, weight, vital signs, chief complaint or symptoms, and current medications, for assessment by licensed staff.
• Review medical records and provider orders; identify outstanding or stat orders and medication changes and notify the nurse as appropriate.
• Update patient demographics and insurance information; answer phones, schedule appointments, receive and relay messages, and enter refill requests.
• Assist with referrals, authorizations, and pre-authorizations as directed by licensed staff or providers.
• Order, stock, organize, and maintain department supplies and equipment; process equipment between patients by cleaning it and gathering supplies needed for its use.
• Operate and maintain general office equipment and serve as a resource for department or unit software systems.
• Assist with admissions, transfers, discharges, registration, and patient flow using department-specific software and the Intranet, as competencies allow.
• Schedule therapeutic and diagnostic procedures and coordinate patient movement into and out of the area.
• Welcome and assist patients and visitors; serve as receptionist and unit resource, follow the dress code, and demonstrate service excellence.
• Receive and screen telephone and patient-call-system calls, route calls appropriately, and take accurate messages.
• Support department or unit staff scheduling, including lunch assignments.
• Monitor the cleanliness of waiting and break rooms, perform safety and environmental rounds, and help maintain regulatory checks such as refrigerator, code-cart, glucose-meter, and equipment-room checks.
• Transport patients, supplies, specimens, and equipment within the facility; when assigned to Clinical Transport, collaborate with clinical disciplines and monitor patients during transport and procedures.
• On monitored units or when assigned and qualified, observe cardiac monitors, interpret and document rhythm patterns, report arrhythmias or significant changes to the RN, apply monitoring equipment, and ensure it functions correctly.
• When assigned to epilepsy monitoring, keep the camera focused on the patient and notify the nurse of event alarms or observed behaviors specified in the posting, including attempts to get out of bed without staff present.
• When approved and qualified for phlebotomy, obtain blood specimens using methods appropriate to the patient, review orders for medical necessity or ABN information, clarify questionable test orders, and prepare specimens for delivery to the laboratory.
• Participate in the sitter process when appropriately competent.
• Use the transportation algorithm to determine appropriate follow-up for emergent or urgent patient needs when assigned to Clinical Transport.
• Contribute to the orientation and career development of others.
• Treat patients, families, visitors, and coworkers with respect, dignity, kindness, and empathy, and comply with company policies, procedures, ethical standards, and code of conduct.

Benefits

• A $7,500 sign-on bonus is available to eligible external candidates, subject to applicable guidelines.
• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years.
• Voluntary 403(b).
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED