Clinical Associate-Team Lead Wed. - Sun 11P-7A

Cumberland Heights Foundation • Pegram, TN

9d • Onsite

About The Position

The Clinical Associate Team Leader supports Cumberland Heights’ mission of transforming lives and providing hope and healing to people affected by alcohol or drug addiction. The role serves as the primary contact for Clinical Associates assigned to a clinical department and communicates with the treatment team, Clinical Coordinator, and Director as needed. The Team Leader also performs all duties of a Clinical Associate. The role supervises assigned Clinical Associates on specific shifts as directed by the Program Director and/or Clinical Coordinator, following organizational policies and applicable law.

Requirements

• High school diploma or GED.
• Intermediate computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to quickly learn and use clinical software.
• Ability to problem-solve, analyze, and interpret information.
• Ability to adapt to changing circumstances and patient needs in a fast-paced environment.
• Ability to analyze complex situations, make crucial decisions, and recognize when consultation is needed.
• Openness and cultural sensitivity to a wide variety of patient experiences.
• Excellent written and oral communication skills, including the ability to speak, read, and write effectively in English.
• Ability to interact collaboratively and courteously with patients and coworkers while providing guidance, instruction, and training.
• Ability to model and teach Twelve Step programs and philosophy.
• Ability to respond productively to change.
• Ability to de-escalate people in crisis calmly and supportively, work professionally under stress, and ally with people in crisis.
• Ability to present to hostile or disinterested groups.
• If recovering, two years of verifiable abstinence is required.
• CPR/First Aid certification or eligibility is required.
• Ability to lift up to 20 pounds and push or pull up to 40 pounds; move around campus on uneven, rural terrain; and speak, hear, see, sit, walk, stand, reach, and use fine and gross motor skills.

Nice To Haves

• Bachelor’s degree preferred.
• One year of experience in addictions treatment preferred.
• CPRS certification preferred but not required.
• Valid Tennessee driver’s license preferred.
• For recovering applicants, active participation in a Twelve Step program is preferred.

Responsibilities

• Communicate pertinent information about individual patients and the milieu to the clinical treatment team, Clinical Coordinator, and Director as needed.
• Communicate urgent patient, milieu, and emergency information to the Nursing Shift Supervisor and, as appropriate, the Coordinator, Director, and Leadership Team.
• Manage staffing for Clinical Associates in the assigned area, including arranging coverage for absences and notifying the Clinical Coordinator and/or Director of serious or recurring issues.
• Delegate assignments to Clinical Associates based on patient and program needs.
• Orient and train new Clinical Associates on department policies and procedures and relevant technology, including electronic patient record and time-management systems.
• Work with the Nursing Shift Supervisor to resolve crises involving individual patients or the community in a therapeutically valuable manner.
• Carry out all job responsibilities of a Clinical Associate.
• Supervise assigned Clinical Associates on designated shifts.
• Plan, assign, and direct employees’ work; provide performance feedback to the Clinical Coordinator or Director as needed; and communicate employee complaints and concerns to them as needed.
• Perform CPR or First Aid as needed.
• May transport patients using a company van.

Benefits

• Medical, dental, and vision coverage effective the first day of the month following 28 days of employment.
• Employer contribution to a Health Savings Account or Health Reimbursement Account.
• 401(k) with company match, with eligibility after 90 days of employment.
• Paid Time Off accrual beginning on the first day of employment, with up to 20 days in the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED