Clinical Assistant- Charlotte, NC

OrthoCarolina•Fort Mill, SC

53d•Onsite

About The Position

The Clinical Assistant provides and coordinates orthopedic patient care by performing routine office procedures and testing, participating in patient education, communicating with patients and colleagues, and partnering with physicians and mid-level providers. The role also provides clinical and administrative support to healthcare practitioners to help ensure high-quality, compassionate patient care. Clinical Assistants greet and escort patients to exam rooms; obtain and document medical and surgical histories, vital signs, medications, and allergies in the EPIC electronic health record; and assist with examinations, treatments, and in-office procedures. Tasks may include suture and staple removal, casting and bracing, assisting with injections, and cleaning and sterilizing rooms and equipment after each encounter. The position educates patients using booklets and instruction sheets before minor procedures, following physician instructions. Administrative duties may include ordering supplies, stocking rooms, responding to patient messages and prescription refill requests, filing documents, and monitoring EHR work queues. The position is based in the Charlotte-area offices, with travel to other OrthoCarolina locations potentially required. New graduates are welcome.

Requirements

Graduate of an accredited medical assistant, athletic training, or nursing program, or relevant experience plus certification.
Certification is required.
CMA/RMA certification or registration must be through AAMA, NHA, ARMA, AMT, or AMCA.
EMTs must hold Emergency Medical Technician certification; national certification is accepted, with state certification required upon recertification according to the stated guidelines.
Athletic trainers must be board certified.
Knowledge of EMR systems, specifically Epic.
Ability to triage patient telephone calls, gather pertinent facts, assess patient health status, and communicate information accurately and concisely.
Ability to educate patients, families, and staff about patient care needs related to orthopedic problems.
Clear and effective communication skills and ability to respond to questions from patients, physicians, mid-level providers, and coworkers.
Clinical experience.
Ability to travel to other OrthoCarolina locations if required.

Nice To Haves

New graduates are welcome.

Responsibilities

Update clinical notes in electronic medical systems.
Triage patient telephone calls, gather relevant facts, assess patient health status, and act as a liaison between patients and providers.
Perform routine office procedures and testing.
Assist with casting and bracing.
Provide patient education, including instruction before minor procedures in accordance with physician instructions.
Greet patients and escort them to exam rooms.
Obtain and document medical and surgical histories, vital signs, medications, and allergies in EPIC.
Assist practitioners with patient examinations, treatments, in-office procedures, and injections.
Remove sutures and staples.
Clean and sterilize rooms and equipment after each patient encounter.
Order supplies and stock rooms.
Respond to patient messages and prescription refill requests, file documents, and monitor EHR work queues.
Communicate and collaborate with patients, families, physicians, mid-level providers, and coworkers.