EMT) - Pediatrics

OrthoCarolina•Charlotte, NC

28d•Onsite

About The Position

OrthoCarolina is hiring a full-time Clinical Assistant for its pediatric location in Charlotte. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Travel to other OrthoCarolina locations may be required. The Clinical Assistant provides and coordinates orthopedic patient care, performs routine office procedures and testing, participates in patient teaching, completes triage, communicates effectively, and assists physicians and mid-level providers in delivering patient care. The role also provides clinical and administrative support to healthcare practitioners to help ensure high-quality, compassionate care. A typical day includes greeting patients and escorting them to exam rooms; documenting medical and surgical histories, vital signs, medications, and allergies in EPIC; assisting with examinations, treatments, and in-office procedures; and cleaning and sterilizing rooms and equipment after encounters. Tasks may include removing sutures or staples, assisting with casting and bracing, and assisting with injections. The Clinical Assistant educates patients using booklets or instruction sheets before minor procedures in accordance with physician instructions. Administrative tasks may include ordering supplies, stocking rooms, responding to patient messages and prescription refill requests, filing documents, and monitoring EHR work queues. OrthoCarolina describes its team as diverse and collaborative, with 43 care locations and over 1,300 professionals. Employees are eligible for benefits including paid company holidays, wellness programs, and tuition reimbursement.

Requirements

Graduate of an accredited program for medical assisting, athletic training, or nursing, or relevant experience plus certification.
Certification is required.
CMA/RMA candidates must be registered or certified through AAMA, NHA, ARMA, AMT, or AMCA.
EMT candidates must hold Emergency Medical Technician certification; national certification is accepted, with state certification required upon recertification under the stated guidelines.
ATC candidates must be board certified as an Athletic Trainer.
Knowledge of an electronic medical record system; EPIC is identified in the posting.
Ability to triage patient telephone calls, gather pertinent facts accurately and concisely, assess patient health status, and act as a liaison between patient and provider.
Ability to clearly and effectively educate patients, families, and staff about patient-care needs related to orthopedic problems.
Clear and effective communication skills and ability to respond well to questions from patients, physicians or mid-level providers, and coworkers.

Nice To Haves

New graduates are welcome.

Responsibilities

Update clinical notes in electronic medical systems.
Complete phone triage, including managing telephone calls, voicemail, tasks, and faxes; gather relevant facts and act as a liaison between patients and providers.
Perform routine office procedures and testing.
Assist with patient examinations, treatments, and in-office procedures, including casting and bracing, suture or staple removal, and injections.
Provide patient education and participate in patient teaching.
Greet patients and escort them to exam rooms.
Document patient medical and surgical histories, vital signs, medications, and allergies in EPIC.
Clean and sterilize rooms and equipment after each patient encounter.
Complete administrative duties such as ordering supplies, stocking rooms, responding to patient messages and prescription refill requests, filing documents, and monitoring EHR work queues.
Communicate and collaborate with physicians, mid-level providers, patients, families, staff, and coworkers in the delivery of patient care.
Travel to other OrthoCarolina locations when required.