EMT)- Spine

OrthoCarolina•Charlotte, NC

28d•Onsite

About The Position

The Clinical Assistant provides and coordinates orthopedic patient care in OrthoCarolina’s Spine location in Charlotte. The role performs routine office procedures and testing, participates in patient teaching, completes telephone triage, and supports the physician or mid-level provider in delivering patient care. It also includes communicating effectively with patients, families, providers, and coworkers. The Clinical Assistant updates clinical notes and patient information in the electronic health record (Epic), obtains and documents medical and surgical histories, vital signs, medications, and allergies, and assists with examinations, treatments, and in-office procedures. Tasks may include suture or staple removal, casting and bracing, and assisting with injections. The role educates patients using booklets and instruction sheets before minor procedures in accordance with physician instructions, and cleans and sterilizes rooms and equipment after encounters. Administrative duties may include ordering supplies, stocking rooms, responding to patient messages and prescription refill requests, filing documents, and monitoring EHR work queues. Travel to other OrthoCarolina locations may be required. New graduates are welcome.

Requirements

Graduate of an accredited program for medical assistants, athletic training, or nursing, or relevant experience plus certification.
Certification is required.
CMA/RMA applicants must be registered or certified through AAMA, NHA, ARMA, AMT, or AMCA.
EMT applicants must hold Emergency Medical Technician certification; national certification is accepted, with state certification required upon recertification according to the stated guidelines.
ATC applicants must be board-certified athletic trainers.
Knowledge of the Epic electronic medical record system.
Ability to triage patient telephone calls and gather accurate, concise information to assess patient health status and liaise between patients and providers.
Ability to clearly and effectively educate patients, families, and staff about orthopedic patient care needs.
Clear and effective communication skills and ability to respond to questions from patients, providers, and coworkers.

Responsibilities

Update clinical notes and patient information in the electronic health record (Epic).
Complete telephone triage, including gathering pertinent facts, assessing patient health status, and coordinating communication between patients and providers.
Perform routine office procedures and testing.
Assist practitioners with patient examinations, treatments, and in-office procedures, including injections, suture or staple removal, and casting or bracing.
Provide patient education, including instruction before minor procedures in accordance with physician instructions.
Obtain and document medical and surgical histories, vital signs, medications, and allergies.
Clean and sterilize rooms and equipment after each patient encounter.
Support administrative operations, including ordering supplies, stocking rooms, responding to patient messages and prescription refill requests, filing documents, and monitoring EHR work queues.
Communicate and collaborate with patients, families, physicians, mid-level providers, and coworkers.
Travel to other OrthoCarolina locations when required.