Clinical Area Manager

Inogen•San Francisco, CA

1d•$75,000 - $90,000

About The Position

The Clinical Area Manager (CAM) is a field-based clinical role responsible for creating clinical demand for Inogen therapy in an assigned territory by educating physicians, sleep specialists, care teams, and qualified patients. The role focuses on physician engagement, clinical education, and qualified referral growth. It is channel-agnostic: the goal is to help patients access the appropriate therapy through the DME they choose. DME revenue, pricing, and contracting are owned by the Area Sales Manager. The position covers the San Francisco market. Candidates must reside within the assigned territory, preferably in the San Francisco area, to provide effective customer coverage and territory management. CAMs complete an onboarding program and earn certification within three months, with field coaching from the Lead, Clinical Success Enablement. The role requires independent territory management and planned overnight travel.

Requirements

Bachelor’s degree or equivalent experience.
At least 3 years of experience in respiratory, sleep, medical device, or clinical field roles.
Experience engaging physicians and care teams in the field.
Intermediate proficiency in Microsoft Office and CRM; Salesforce is preferred.
Current, active driver’s license with a clean DMV record and evidence of auto insurance.
Clinical knowledge of respiratory, oxygen, and/or sleep therapy and physician and DME workflows.
Persistence and follow-through in pursuing opportunities to a clear outcome.
Ability to translate clinical evidence into compelling, audience-tailored conversations that move customers to action.
Commercial judgment, including identifying decision-makers, prioritizing high-value accounts, and adapting quickly.
Clinical consultation and in-service delivery skills.
Ability to plan a territory using data and use CRM to plan and track work.
Coachability, including seeking feedback and acting on it.
Strong integrity and sound judgment in a regulated environment.
Excellent oral and written communication skills.
Ability to manage a territory independently, including planned overnight travel.
Must reside within the assigned San Francisco territory.

Nice To Haves

Active clinical or related credential, such as RRT, CRT, RN, RPSGT, RST, or AE-C.
Experience in DME, HME, or payer environments.
Established relationships in the assigned geography.

Responsibilities

Build and grow relationships with pulmonologists, sleep physicians, sleep labs, primary care providers, and other high-value referral sources, including office managers, referral coordinators, and clinical staff.
Deliver compliant clinical education, product demonstrations, and in-services that build clinical confidence in Inogen therapy.
Generate qualified referrals and route them according to approved routing rules and patient choice.
Build and execute a territory plan using claims and market data, subject to Regional Director approval.
Work priority accounts at the defined call frequency using pod-based territory coverage.
Include oxygen and mask therapy conversations within existing targeting and capacity.
Follow referrals through to patient start and escalate barriers to the Area Sales Manager or Customer Care.
Educate DME branch staff in the territory on appropriate patient identification and Inogen therapy, consistently across DMEs.
Keep account, activity, and referral records current in the CRM at the point of work.
Complete the CAM onboarding program and earn CAM certification through observed mastery, performance results, and a written capstone.
Share field insights and effective practices with Clinical Success to strengthen the CAM playbook.
Conduct all activities in accordance with Inogen policy, the Anti-Kickback Statute, and patient-choice requirements; do not direct or steer patients to a specific DME.