Clinical Applications Specialist, Invasive Cardiology - Washington, DC

GE HealthCare•Washington DC, NY

About The Position

The Clinical Applications Specialist (CAS) delivers clinical and product-platform expertise through education and training for clinical end users within a specific modality or product portfolio. The role executes clinical and educational programs in a defined territory, builds relationships with customer stakeholders and internal account communities, and provides hands-on and didactic training using structured curriculums and processes. The CAS helps customers improve productivity and patient-care quality by developing users’ technical and clinical competencies and encouraging adoption of advanced product features into clinical routines. The position serves as a subject matter expert and education consultant, coordinating and delivering system and feature training, assessing and recording training outcomes, and collaborating with customers to create tailored training strategies. It supports adoption of new product features and advanced imaging techniques, recommends site-specific applications support, and delivers on-site or remote education. The CAS provides post-installation training as needed throughout the product lifecycle, maintains customer relationships, communicates customer and product concerns to internal stakeholders, and manages travel and lodging expenses. The position is based in the Washington, DC area and requires extensive travel, generally four to five days per week, including overnight stays and some weekends, within the US and Canada and nationally. The role does not offer employment visa sponsorship.

Requirements

RT(R), RN, CVT, or RCIS certification.
At least 2 years of technical or clinical industry experience in Interventional Invasive Cardiology, including a Cardiac Cath Lab or Electrophysiology setting.
Demonstrated experience working on GE Healthcare systems, specifically Mac-Lab and CardioLab.
Strong understanding of clinical education, training, and related process implementation.
Experience presenting complex information and adapting messages to the audience.
Willingness to travel extensively (80% or more; 4–5 days per week), including overnights and some weekends, within the US and Canada using multiple modes of transportation.
Must reside in the Washington, DC area and be willing to travel nationally 4–5 days each week.
Strong interpersonal, communication, teaching, and presentation skills.
Ability to build rapport with stakeholders at all organizational levels and work in a matrix environment.
Strong organization and time-management skills; ability to multitask and make independent decisions amid changing priorities.
Ability to work independently and collaboratively in a fast-paced environment.
High integrity and adherence to ethical, moral, and personal values in decisions, communications, and actions.
Must be legally authorized to work in the United States; employment visa sponsorship is not available.

Nice To Haves

10 or more years of clinical experience.
5 or more years of experience with GE modality-specific platforms.
Ability to synthesize complex issues into clear, simple messages.
Flexibility and adaptability to changing personnel, team structures, business priorities, and work environments.
Initiative in identifying opportunities and recommending solutions.
Results-oriented approach and passion for positive customer and business impact.
Confidence and fluency in expressing opinions, information, and key points.
Strong organizational skills and ability to tolerate stress.
Service-oriented, conscientious, assertive, persistent, achievement-oriented, flexible, and collaborative disposition.
Enthusiasm for career growth and professional development.

Responsibilities

Develop product, clinical, and software knowledge and expertise in the assigned modality.
Coordinate, schedule, and deliver objective-based system and feature training and education support.
Demonstrate the full range of product features, capabilities, and benefits.
Execute the responsibilities and deliver outcomes established for the Clinical Applications Specialist role.
Serve as a subject matter expert and education consultant to the internal account community, offering clinical, technical, and professional guidance and communicating progress and issues to the internal GE team.
Implement skill checklists and assessments, deliver training, and thoroughly record outcomes.
Partner with customers to develop customized training strategies and communicate results to key stakeholders.
Assist customers in adopting new product features and advanced imaging techniques, and develop training plans that support their assimilation.
Conduct consultative applications-services discussions and recommend additional support options for site-specific solutions.
Propose and deliver solutions-based programs that improve customer productivity and support growth.
Generate revenue through on-site or remote clinical education delivery.
Provide post-installation training and support over the product lifecycle when enhancements require additional training or implementation.
Maintain customer relationships through proactive contact and communicate relevant product or customer concerns and opportunities to internal stakeholders.
Suggest improvements to product quality and overall offerings.
Manage the travel and lodging budget through optimized travel strategies and cost savings.
Complete administrative requirements on time and maintain clear, concise, and complete records.
Contribute positively to a collaborative, team-oriented environment and work effectively in a fast-paced, dynamic setting.

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement
Performance-based incentive compensation, potentially including cash bonuses and/or long-term incentives
Professional development