Clinical Application Coordinator-Tribal Management Information Systems

Sycuan•El Cajon, CA

111d

About The Position

The Clinical Applications Coordinator supports the implementation, configuration, and daily use of clinical application systems, including EHR and EDR platforms, under the guidance of the HIT Manager. The coordinator works with clinical and administrative teams to support effective system functionality, accurate clinical documentation, and efficient workflows. The role provides user onboarding, training, and ongoing support for application features, templates, and reporting tools; develops and maintains custom templates and reports; and helps evaluate and improve clinical workflows and information flow processes. The coordinator collaborates with Administration, Business Office, Behavioral Health, Dental, Medical, HIM, and Pharmacy to support consistent and effective use of clinical applications across the organization. The role includes training clinical and clinical support staff, evaluating system functionality and performance, conducting gap analyses for implementations and upgrades, monitoring system utilization, supporting quality improvement initiatives, and assisting with projects under the direction of the HIT Manager and IT teams. The coordinator prepares monthly reports for the HIT Manager and Executive Director and performs Super User and other assigned application support duties.

Requirements

High school diploma or GED.
Minimum 3 years of professional CAC experience.
Experience with NextGen E.H.R, EDR, and PM software.
Working knowledge of HIPAA compliance within a clinical environment.
Ability to operate with high autonomy and discretion.
Ability to perform telephone and remote troubleshooting.
Quality-focused approach.
Flexibility and ability to work in a unique environment.
Ability to work with varying levels of staff.
Ability to follow written and verbal instructions to complete tasks.
Positive attitude and desire to help people.

Nice To Haves

Associate degree in Information Technology or Health Information Technology.
LVN or higher nursing/clinical background.
NextGen Certified Professional.
Experience in a Tribal or Community Health Clinic.

Responsibilities

Design and deliver role-specific EHR training for clinical and clinical support staff, including onboarding new EHR/EDR/PM users.
Develop and maintain training materials, including manuals, videos, tip sheets, and standardized reporting guides.
Adapt training approaches to varying levels of computer literacy and EHR experience.
Evaluate EHR functionality and system performance to identify deficiencies, gaps, and opportunities for improvement.
Conduct gap analyses for new software implementations and system upgrades to assess workflow impact and user needs.
Monitor clinical efficiency and system utilization and recommend enhancements.
Use user feedback and data to support ongoing system optimization.
Analyze clinical workflows to identify inefficiencies and improvement opportunities.
Participate in quality assurance and improvement initiatives related to clinical documentation and EHR use.
Provide application support for projects and system initiatives under the direction of the HIT Manager and IT teams.
Collaborate with clinical, administrative, and technical stakeholders to support implementation and optimization efforts.
Encourage reporting of system issues and improvement suggestions.
Prepare and submit monthly reports to the HIT Manager and Executive Director.
Perform Super User responsibilities and other assigned application support duties.