Clinical Applications Analyst 2, Enterprise Imaging

Stanford Health Care•Palo Alto, CA

5d•$58 - $76

About The Position

The Clinical Applications Analyst 2 represents the core operational and build capacity of the Applications team. This position implements, administers, and supports assigned clinical and imaging applications under minimal guidance from senior team members. Analysts independently build, test, and support applications, contribute to projects, and execute assigned work with a high degree of independence while continuing to develop technical expertise through training, certification, and other development activities. The role provides tier-2 application support, including required 24/7 on-call coverage, monitors production applications, and takes ownership of low- to medium-complexity issues. It leads small- to medium-complexity upgrades and workflow enhancements, independently configures and maintains assigned applications, and supports analysis, documentation, collaboration, and mentorship activities. The position may lead or participate in escalation bridges to restore service during outages and uses approved AI-enabled tools thoughtfully, with appropriate human review. This is a Stanford Health Care job. Employees are expected to adopt and execute C-I-CARE standards, supporting an exceptional patient and family experience through anticipating needs, guiding actions, and coordinating care.

Requirements

At least 2 years of progressively responsible and directly related work experience.
Competent Microsoft Office skills, including PowerPoint, Excel, Word, and Visio.
Ability to diagnose and resolve routine and moderately complex technology problems, and willingness to learn to resolve specialized and advanced problems.
Working AI literacy, including practical use of approved AI-enabled tools in daily build and support work and sound judgment about their appropriate use and limitations.
Self-directed approach to skill-building, training, and certification.
Ability to plan tasks and activities toward intended outcomes and timelines.
Ability to take action consistent with available facts, constraints, and anticipated consequences.
Professional interpersonal skills for tactful communication with coworkers and clients.
Ability to choose courses of action, develop solutions, and reach conclusions effectively.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand, interpret, and follow operational standards, policies, and procedures.
Ability to identify risks and issues and develop solutions for unfamiliar challenges.
Ability to analyze data, draw conclusions, and interpret results.
Ability to communicate clearly and concisely to management and cross-functional teams verbally, in writing, and through pictures or diagrams when appropriate.
Knowledge of current issues and trends in health care and clinical operations.
Knowledge of Epic and/or Sectra software and other information systems, clinical software, and computer applications used in health care.
Epic certification within 60 days (EPICC).
Candidates without the preferred degree may substitute five years of work experience in a healthcare or general office setting in addition to two years of analyst experience.

Nice To Haves

Bachelor’s degree preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
Perform daily monitoring of applications in production use.
Own low- to medium-complexity issues and liaise between customers and other support staff to facilitate resolution.
Lead small- to medium-complexity software upgrades or workflow enhancements, including design, build, and testing.
Build, configure, and maintain assigned applications with minimal oversight; peer-review teammates’ configuration builds and provide feedback or identify concerns.
Modify tables and master files and make additions and changes according to departmental processes.
Implement changes using documented procedures compliant with department policies, and update procedure documentation as processes evolve.
Assist senior team members in developing and maintaining requirements, specifications, and test cases for new or enhanced functionality.
Analyze workflows and system issues and recommend solutions within assigned areas of responsibility.
Document routine and complex workflows and support activities using established templates and standards.
Work with and mentor junior staff in documenting workflows.
Provide analytical assistance to junior team members resolving incidents, maintenance items, and enhancement requests.
Coordinate application support with Infrastructure, Integration, Enterprise Analytics, the help desk, and other information technology teams.
Contribute independently to projects and execute assigned work with minimal direction.
Participate in team and cross-team meetings, document decisions and next steps, and communicate them to relevant team members.
Pursue technical development through training, certifications, and stretch assignments.
Use approved AI-enabled tools thoughtfully to improve support and build work, with appropriate human review.
Stay current on emerging capabilities in Epic, Sectra, clinical applications, and adjacent technologies, and propose ideas for applying them.
Lead or participate in escalation bridges to help restore service during outages.
Adopt and execute Stanford Health Care C-I-CARE standards in interactions with patients, families, and colleagues.