Clinical Applications Analyst 1, Enterprise Imaging

Stanford Health Care•Palo Alto, CA

5d•$54 - $72

About The Position

The Application Analyst I is an entry-level role in the Application Analyst family at Stanford Health Care. Under the general guidance of senior team members, the analyst implements, administers, and supports assigned systems while developing foundational knowledge of Epic modules, ancillary systems, and health system operations. This developmental position is expected to progress over approximately 2–3 years from closely guided foundational work to independently competent support and basic build activities, preparing the incumbent for promotion to Application Analyst II. The role provides tier-2 support for application incidents, monitors production applications, troubleshoots and maintains applications during the assigned shift, and takes ownership of low-complexity issues. The analyst assists with implementations, upgrades, enhancements, testing, and routine workflow documentation, while building analytical skills through shadowing senior analysts and increasing independence over time. The position also coordinates support with other IT teams, participates in meetings, and completes structured onboarding and clinical application training or certification activities. The analyst is expected to demonstrate curiosity and a growth mindset, build basic AI literacy, and use approved AI-enabled tools under guidance for tasks such as documentation, research, and routine troubleshooting. The position also supports Stanford Health Care’s commitment to an exceptional patient and family experience through its C-I-CARE standards.

Requirements

Mid-level Microsoft Office skills.
Ability to diagnose and resolve routine technology problems.
Ability and desire to learn to resolve specialized and advanced technology problems.
Basic AI literacy, curiosity about emerging technologies, and willingness to learn and apply AI-enabled tools in daily work.
Growth mindset, including willingness to try, ask for help, receive feedback, and build new skills.
Ability to plan tasks and activities toward an intended outcome and timeline.
Ability to take action consistent with available facts, constraints, and anticipated consequences.
Professional interpersonal skills for exchanging information tactfully with coworkers and customers.
Ability to choose a course of action, develop solutions, and reach conclusions effectively.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand and adhere to operational standards, policies, and procedures.
Ability to identify risks and issues.
Ability to develop solutions for new and unfamiliar challenges.
Bachelor's degree preferred in a directly related field; candidates with five years of work experience in a healthcare or general office setting may substitute for the degree requirement.

Nice To Haves

Relevant internship, help desk, clinical, or office experience.
Bachelor's degree in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk.
Perform daily monitoring of applications in production use.
Troubleshoot, support, and maintain applications during the assigned shift.
Take ownership of low-complexity issues and liaise between customers and support staff to facilitate resolution.
Assist with implementation of low-complexity tools and workflows.
Assist with applicable software upgrades and enhancements to existing workflows.
Modify tables and master files and make additions and changes under the direction of senior team members.
Implement changes using documented procedures compliant with department policies and procedures.
Shadow senior analysts on workflow analysis and issue triage, developing analytical skills and increasing independence over time.
Assist with testing for implementations, enhancements, and upgrades.
Document routine workflows and support activities using established templates and standards.
Coordinate application support with Infrastructure, Integration, Enterprise Analytics, the help desk, and other IT teams.
Participate in team and cross-team meetings and maintain appropriate meeting records.
Complete structured onboarding, shadowing, and Epic or other clinical application training and certification activities.
Use approved AI-enabled tools under guidance to support documentation, research, and routine troubleshooting.
Pursue stretch opportunities and take on incrementally more complex work as skills develop.
Adopt and execute C-I-CARE standards in interactions with patients, families, and colleagues.