Clinical Applications Analyst 1, Enterprise Imaging

Stanford Health Care•Palo Alto, CA

About The Position

The Application Analyst I is an entry-level role in the Application Analyst family at Stanford Health Care. Under the general guidance of senior team members, the analyst implements, administers, and supports assigned systems while developing foundational knowledge of Epic modules, ancillary systems, and health system operations. The role is developmental: over approximately 2–3 years, the incumbent is expected to progress from closely guided foundational work to independently competent support and basic build activity, preparing for promotion to Application Analyst II. The position provides tier-2 application support, monitors production applications, troubleshoots incidents, and assists with implementations, upgrades, enhancements, testing, documentation, and workflow changes. It also involves coordinating with other IT teams, participating in meetings, completing application training or certification, and building AI literacy for appropriate use of approved AI-enabled tools in daily work.

Requirements

Bachelor's degree preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university; five years of work experience in a healthcare or general office setting may substitute for the degree requirement.
No prior healthcare IT or analyst experience is required.
Mid-level Microsoft Office skills.
Ability to diagnose and resolve routine technology problems.
Basic AI literacy, curiosity about emerging technologies, and willingness to learn and apply AI-enabled tools in daily work.
Growth mindset and willingness to try, ask for help, receive feedback, and build new skills.
Ability to establish tasks and activities associated with an intended outcome and timeline.
Ability to act consistently with available facts, constraints, and anticipated consequences.
Ability to communicate tactfully and professionally with coworkers and customers.
Ability to choose a course of action, develop appropriate solutions, and reach conclusions.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand and adhere to operational standards, policies, and procedures.
Ability to identify risks and issues.
Ability to develop solutions for new and unfamiliar challenges.
Commitment to executing C-I-CARE standards for patients, families, and colleagues.

Nice To Haves

Relevant internship, help desk, clinical, or office experience is a plus.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk.
Monitor applications in production use on a daily basis.
Troubleshoot, support, and maintain applications during the assigned shift.
Take ownership of low-complexity issues and liaise between customers and support staff to facilitate resolution.
Assist in implementing low-complexity tools and workflows.
Assist with software upgrades and enhancements to existing workflows.
Modify tables and master files and make additions and changes under the direction of senior team members.
Implement changes using documented procedures that comply with department policies and procedures.
Develop analytical skills by shadowing senior analysts on workflow analysis and issue triage, increasing independence over time.
Assist with testing for implementations, enhancements, and upgrades.
Document routine workflows and support activities using established templates and standards.
Coordinate application support with Infrastructure, Integration, Enterprise Analytics, the help desk, and other information technology teams.
Participate in team and cross-team meetings and maintain appropriate meeting records.
Complete structured onboarding, shadowing, and Epic or other clinical application training and certification activities.
Use approved AI-enabled tools under guidance to support documentation, research, and routine troubleshooting.
Seek stretch opportunities and take on incrementally more complex work as skills develop.
Adopt and execute Stanford Health Care's C-I-CARE standards in interactions with patients, families, and coworkers.