Clinical Applications Analyst 2, Enterprise Imaging

Stanford Health Care•Palo Alto, CA

About The Position

The Clinical Application Analyst II represents the core operational and build capacity of the Applications team. The analyst implements, administers, and supports assigned systems under minimal guidance from senior team members, using a good understanding of Epic or other clinical system modules, ancillary systems, and health system operations. Analyst IIs independently build, test, and support applications, contribute to projects, and execute assigned work with a high degree of independence while continuing to develop their technical skills through training, certification, and other learning activities. This Stanford Health Care role manages support and implementation tasks for imaging applications and may lead or participate in escalation bridges to restore service during an outage. It includes tier-2 incident support, production monitoring, application configuration and maintenance, software upgrades and workflow enhancements, documentation, collaboration with IT teams, and ongoing technical development. The position provides 24/7 on-call coverage as required.

Requirements

At least 2 years of progressively responsible and directly related work experience.
Competent Microsoft Office skills, including PowerPoint, Excel, Word, and Visio.
Ability to diagnose and resolve routine and moderately complex technology problems.
Working AI literacy, including practical use of approved AI-enabled tools and sound judgment about their appropriate use and limitations.
Self-directed approach to skill-building, training, and certification.
Ability to establish tasks and activities associated with an intended outcome and timeline.
Ability to take action consistent with available facts, constraints, and anticipated consequences.
Ability to communicate tactfully and professionally with coworkers and clients.
Ability to choose a course of action, develop solutions, and reach conclusions effectively.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand, interpret, and follow operational standards, policies, and procedures.
Ability to identify risks and issues and develop solutions to unfamiliar challenges.
Ability to analyze data, draw conclusions, and interpret results.
Ability to communicate clearly with management and cross-functional teams verbally, in writing, and through pictures or diagrams when appropriate.
Knowledge of current issues and trends in health care and clinical operations.
Knowledge of Epic and/or Sectra software and other information systems, clinical software, and computer applications used in a health care setting.
Epic certification within 60 days.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university.
Five years of work experience in a healthcare or general office setting, in addition to two years of analyst experience, may substitute for the degree requirement.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
Perform daily monitoring of applications in production use.
Own low- to medium-complexity issues and liaise between customers and support staff to facilitate resolution.
Lead small- to medium-complexity software upgrades or workflow enhancements, including design, build, and testing.
Independently build, configure, and maintain applications within the assigned scope, with minimal oversight.
Conduct peer reviews of teammate configuration builds and provide feedback or identify concerns.
Modify tables and master files, and make additions and changes in accordance with departmental processes.
Implement changes using documented procedures that comply with department policies, and update procedure documentation as processes evolve.
Assist senior team members in developing and maintaining requirements, specifications, and test cases for new or enhanced application functionality.
Analyze workflows and system issues and recommend solutions within areas of assigned responsibility.
Document routine and complex workflows and support activities using established templates and standards.
Work with and mentor junior staff in documenting workflows.
Assist junior team members with application incidents, maintenance items, and enhancement requests.
Coordinate application support with Infrastructure, Integration, Enterprise Analytics, and help desk teams.
Contribute independently and competently to projects, completing assigned work with minimal direction.
Participate in team and cross-team meetings, document decisions and next steps, and communicate outcomes to relevant team members.
Pursue ongoing technical development through training, certifications, and stretch assignments.
Use approved AI-enabled tools thoughtfully to improve support and build work, with appropriate human review.
Stay current on Epic, Sectra, clinical applications, and adjacent technologies, and propose ideas for applying emerging capabilities.
Apply Stanford Health Care's C-I-CARE standards to interactions with patients, families, and colleagues.