Enterprise Applications Management Analyst

The Ohio State University • Columbus, OH

1d • $70,100 - $91,600 • Hybrid

About The Position

In support of The Ohio State University’s Research and Innovation activities, the Enterprise Applications Management Analyst will work within the Enterprise for Research, Innovation, and Knowledge (ERIK) for the OR Information Systems group (ORIS). ORIS implements and supports applications that facilitate the business processes of all the units within ERIK. The selected candidate will manage and enhance research administration systems to improve reportability, reliability, consistency, and efficiency within all ERIK administrative units. Examples of these units include (but are not limited to): University Lab Animal Resources, Office of Responsible Research Practices, Office of Research Compliance, Office of Sponsored Programs, Office of Secure Research, ERIK Human Resources, ERIK Business Office, ERIK Help Desk, and Supported research centers. General responsibilities include evaluating existing systems and processes; providing recommendations for process and technical changes; implementing business processes when able to do so using existing software in a no-code or low-code environment; establishing and managing client relationships; developing requirements and processes for leading and supporting the implementation of these changes. As business processes are implemented or improved, the selected candidate is responsible for assisting the process owner in the transitory process including providing support and guidance to staff members, investigating process implementation errors, data corrections, compliance reporting, and temporary workarounds to the suggested process as appropriate. The Enterprise Application Analyst will interface with local and university operations and work with development teams to drive a culture of continuous quality improvement for the systems they oversee.

Requirements

• Bachelor’s degree in computer science, information systems, or other relevant technical experience.
• Two years of relevant experience working and communicating with individuals with varying skill sets.
• Demonstrates exceptional technical problem-solving skills.
• Shows familiarity with the complexities of running enterprise systems.
• Demonstrates strong math and logic skills for implementing complex business processes.
• Working knowledge of modern development and application integration techniques and practices.
• Experience in using commercially available or open-source technologies to create business solutions.

Nice To Haves

• Experience with business process technologies, such as Microsoft Power Platform.
• Experience with DocuSign.
• Experience with ticketing systems such as osTicket.
• Working knowledge of collaboration tools such as Teams and SharePoint.
• Working knowledge of Smartsheet, Qualtrics, Tableau, Splunk, Workday or other billing systems, and/or inventory management or animal census systems.
• Experience implementing business processes from scratch.
• Experience with retrofitting functionality into existing systems.
• Experience establishing and using metrics to drive business process and workplace cultural changes.

Responsibilities

• Manage and enhance research administration systems to improve reportability, reliability, consistency, and efficiency within all ERIK administrative units.
• Evaluate existing systems and processes.
• Provide recommendations for process and technical changes.
• Implement business processes using existing software in a no-code or low-code environment.
• Establish and manage client relationships.
• Develop requirements and processes for leading and supporting the implementation of changes.
• Assist the process owner in the transitory process, including providing support and guidance to staff members, investigating process implementation errors, data corrections, compliance reporting, and temporary workarounds.
• Interface with local and university operations.
• Work with development teams to drive a culture of continuous quality improvement for the systems they oversee.

Benefits

• The salary range for this position is $70,100 - $91,600.
• This position offers the option for a hybrid work arrangement, allowing for a combination of on-site and remote work.
• Requires residency near central Ohio by the established start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level