Clinical Application System Analyst - Full - Time - 3147

Wilmington Health PLLC•Wilmington, NC

4d•Onsite

About The Position

The Systems Analyst is a second-level computer support position within a two-level computer support series. The Systems Analyst is distinguished from other professional-level computer classifications by its requirement to possess specialized skills and knowledge relating to clinical applications, including the clinic’s electronic health record software, and its responsibility to provide exclusive support for the software, and extensive training in the use of the software.

Requirements

Bachelor’s Degree in Computer Science or a closely related field
One year of related electronic health record software support experience, specifically NextGen Ambulatory EHR
OR equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Valid state issued Drivers License
Participate in rotating on call schedule

Nice To Haves

Principles of computer hardware, software, and networking
Electronic Data Interchange (EDI)
HL7 Interfaces
SQL or relational database
Various software applications
Basic business principles
Basic clinical principles relating to technology
Analyzing end-user system and program needs
Designing system processes and software applications
Configuring systems and software
Researching computer topics via the Internet and other online sources
Preparing and conducting training sessions
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public

Responsibilities

Analyzes business and clinical processes to ensure proper and correct utilization of all assigned clinical applications.
Act as primary point of contact with assigned clinical applications and electronic health record software vendor and provide oversight for all program updates, custom modifications, and upgrades.
Responsible for reporting all programs problems and issues to the clinical application vendor and tracking all issues until successfully resolved.
Conduct all daily, month-end and year-end processes required for proper operation of the electronic health record software.
Assist in the creation of templates within the EHR used by physician and staff associated with the patient care process.
Provide oversight for all HL7 interfaces including laboratory and practice management interfaces.
Determine recurring reporting requirements needed from the electronic health record software to satisfy business and clinical needs and create and develop reports as required.
Provide specialized reports using ad-hoc queries when needed.
Provides end-users with appropriate training on hardware and related software applications and provides ongoing system and application support to meet business and clinical needs.
Performs other duties of a similar nature or level.
Performs work during emergency/disaster situations.