Clinical Administrative Specialist

Veterans Health Administration • Everett, WA

13d • Hybrid

About The Position

Serves as the Community Based Outpatient Clinic (CBOC) Administrative Officer/Coordinator for the General Medicine Service Line (GMSL), supporting administration, management analysis, financial coordination, and investigations across multiple functional areas. Implements a system for communicating organizational expectations and standards of conduct.

The position supports organizational structures and processes for effective CBOC administration; keeps supervisors and clinicians informed of organizational updates and program changes; identifies and resolves emerging problems; and analyzes trends and issues to make programmatic recommendations. It also manages administrative requests and suspense items, oversees fund control points, coordinates human resources actions, and participates in quality improvement activities using the PDCA methodology.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Ad-hoc telework may be authorized; eligibility will be discussed during the interview. This is not a virtual position. Relocation and recruitment incentives and permanent change of station authorization are not available. The selectee may be promoted to the full performance level without further competition upon meeting regulatory, qualification, and performance requirements.

Requirements

• U.S. citizenship is required.
• Applicants must complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Selected applicants are subject to a background/security investigation and must complete online onboarding and pre-employment identification requirements.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Applicants must meet the applicable time-in-grade requirement: 52 weeks at GS-7 for GS-9 consideration or 52 weeks at GS-9 for GS-11 consideration, when applicable to current or former federal employees.
• For GS-9, have one year of specialized experience equivalent to GS-7, or qualifying graduate education, or a qualifying combination of education and experience. Specialized experience examples include healthcare administrative management, productivity and access-to-care knowledge, consult management and provider utilization, managing data and correspondence requests or suspense items, basic budget and accounting principles, fund control point management or purchase card responsibilities, and human resources management.
• For GS-11, have one year of specialized experience equivalent to GS-9, or qualifying graduate education, or a qualifying combination of education and experience. Specialized experience examples include analyzing trends related to productivity, access to care, consult management, and provider utilization; managing clinical information, data pulls, correspondence, and suspense items; knowledge of accreditation and regulatory requirements; credentialing and privileging coordination; administrative resource management; human resources management; budget estimates; document-flow coordination; and improving administrative procedures, reports, or tracking mechanisms.
• Education used to qualify must be from an accredited institution; transcripts are required when qualifying based on education. Foreign education requires a certificate of foreign equivalency along with transcripts.

Responsibilities

• Support development of organizational structures and processes to ensure optimal administrative operations within CBOCs.
• Ensure supervisors and clinicians are informed of organizational updates and program changes, proactively identify and address problems, and develop solutions to prevent them.
• Analyze, summarize, identify, interpret, and evaluate significant trends and issues.
• Identify appropriate program metrics, review and validate data, analyze findings, and make programmatic recommendations.
• Manage requests requiring administrative action and delegate them within the assigned section as appropriate, including requests involving clinical information, reports, data pulls, controlled correspondence, and local, VISN 20, or national suspense items.
• Manage, oversee, and report on fund control points for assigned sections or departments.
• Submit required documentation to the Service Line Business Officer for assigned sections, including directing the development and submission of human resources action documentation.
• Ensure human resources actions comply with Human Resources and VAPSHCS policies and regulations for recruitment, promotions, performance, awards and recognition, position classification, new employee orientation, training, disciplinary actions, and competency assessments for clinical and non-clinical staff.
• Provide expert advice to clinical managers and supervisors regarding human resources issues.
• Participate in quality improvement activities, including administrative QI projects using the PDCA methodology.
• Perform other duties as assigned.

Benefits

• Federal employee benefits package available to employees and their families; specific eligibility depends on position type and other factors.
• Newly appointed federal employees may request consideration of job-related non-federal experience or active-duty uniformed military service for annual leave service credit; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed