Clinical Administrative Coordinator - Neurology, Medford
About The Position
The Clinical Administrative Coordinator supports clinic or office activities and provides administrative support for clinical providers under general supervision. The role assists with practice workflow, document and file maintenance, and project-oriented tasks, while providing customer service through frequent telephone and in-person contact with patients. It contributes to clinic operations, the hospital revenue cycle, and the patient experience. The position is located at Lawrence Memorial Hospital’s Neurology Clinic in Medford, Massachusetts, and is scheduled for 40 hours per week: Monday through Thursday, 8 a.m. to 5 p.m., and Friday, 8 a.m. to 2 p.m. The position also provides administrative and business support to help the organization achieve operational goals. The job profile describes clinical administration activities such as long-term strategic planning, evaluating issues and opportunities affecting practice success, tracking investments, allocating resources, making practice-growth decisions, and identifying needs to accomplish the practice’s vision. The role is described as entry-level, routine, closely supervised work that typically requires little to no prior knowledge or experience. The base pay range is $18.81 to $23.51, based on full-time equivalent. Individual offers consider relevant experience, certifications, education, skills, and internal equity. Tufts Medicine describes its Total Rewards package as supporting employees’ health, financial security, and career growth.
Requirements
- Good oral and written communication skills.
- Computer literacy, including familiarity with email, Microsoft Office programs, and scheduling applications.
- Excellent interpersonal and organizational skills.
- Ability to handle multiple projects and prioritize tasks.
- Flexibility in work assignments.
- Knowledge of third-party billing.
- Ability to maintain confidential medical information.
Nice To Haves
- High school diploma or equivalent.
- Two years of experience supporting customers.
- Bilingual ability.
Responsibilities
- Schedule patient appointments, including follow-ups, internal and external testing and laboratory appointments, and surgical bookings and coordination.
- Assist with creating and changing scheduling templates.
- Answer and triage phone calls, respond to patient requests, and take messages in an office or call-center setting.
- Greet and check in patients, and verify demographic and insurance information.
- Assist with revenue cycle clearance, including registration accuracy, referral management, and insurance verification.
- Collect copayments.
- Prepare medical records and documentation for patient visits, including loading information into the EMR system.
- Monitor patient flow and communicate delays to patients and providers.
- Assist with billing charge entry and reconciliation.
- Perform general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management, and mail distribution.
- Provide general clerical support to department physicians.
- Participate in performance improvement projects.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
