Clinical Administrative Assistant

Fresenius Medical Care•Suffolk, NY

About The Position

The Clinical Administrative Assistant performs general office work and basic, routine clerical and secretarial duties in a clinical environment. Serving as a front-desk representative at an outpatient or hospital facility, this role provides administrative support to help maintain clinic operations and deliver customer care to patients and their families. The position works under general supervision, follows established company policies and procedures, and applies acquired job skills. Responsibilities may vary by location and business need.

Requirements

High school diploma or GED.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications and ability to adapt to supporting software applications.
Good verbal communication skills and a pleasant telephone manner.
Professional attitude and appearance.
Solid written communication skills.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.

Nice To Haves

One to two years of related experience.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.

Responsibilities

Answer telephone calls and route them to the appropriate person; greet patients and guests professionally; maintain a professional environment; and monitor reception and waiting areas.
Distribute incoming mail and obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain records of hospitalization, patient travel, and related matters to coordinate scheduling and ancillary testing.
Prepare medical records for fax or mail related to travel, transplant, disability, and other needs; organize patient travel by contacting relevant parties and providing requested medical records; and coordinate transient-patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, transportation coordination, and referrals.
Ensure required data entry is completed for Crown Web, including information related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases, as applicable.
Complete forms and reports for company offices, vendors, and agencies; prepare purchase orders using appropriate software; and assist with accounts receivable and accounts payable as needed.
Maintain inventory of necessary office supplies.
Assist with audits of records for continued compliance with medical records standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print patient schedules and pull patient charts daily.
Arrange package pickup and delivery and assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings; attend education and training sessions and apply key learnings.