Clinical Administrative Assistant II - Cancer

Cleveland Clinic•Cleveland, OH

1d•Onsite

About The Position

The Clinical Administrative Assistant serves as a key point of contact for patients, physicians, and nurses in a fast-paced clinical environment. The role manages a high volume of incoming calls and EPIC communications, including MyChart messages, prescription refill requests, and patient inquiries. It requires excellent communication skills, strong attention to detail, and the ability to respond promptly and accurately while managing multiple priorities and supporting efficient clinical operations. The position is based at Cleveland Clinic Main Campus in Cleveland, in the Hematology Oncology-Cancer Institute. The schedule is described as full-time, Monday through Friday, days, with the posting listing both 8:30 a.m.–5:00 p.m. and 8:00 a.m.–4:30 p.m. The role also provides administrative support to providers and department staff, including email and scheduling support, meeting and travel coordination, event and mail management, and meeting-minute transcription.

Requirements

High school diploma or GED.
Three years of administrative assistant experience in a professional setting, or an associate or bachelor's degree may substitute for two years of experience.
Experience with electronic medical records.
Must complete EPIC training during the first year.
Experience using Microsoft Office Suite products, including Outlook, Word, Excel, or PowerPoint.
Experience may be assessed with an online skills assessment.

Nice To Haves

Associate's degree.
Healthcare experience.
Typing proficiency with accuracy.

Responsibilities

Manage incoming correspondence and distribute it to the appropriate practice.
Serve as the first point of contact for outside and internal referrals and patient or family inquiries, and triage appropriately.
Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
Document and convey patient matters to appropriate medical professionals and initiate pending orders and labs.
Manage physician clinic schedules, including slot management and reconciling scheduling errors.
Collect insurance information, forward it to Patient Financial Advisors, and follow up as required.
Assist patients with check-in for virtual appointments.
Initiate patient referral processes and monitor referrals for empaneled patients.
Assist with messages and inbound calls.
Respond to provider emails and manage staff out-of-office arrangements.
Respond to referral emails.
Schedule meetings, manage travel and reimbursement processes, and assist with recertification and licensing renewal.
Offer IT assistance.
Arrange and execute department events and manage incoming mail.
Take and transcribe meeting minutes.
Perform other duties as assigned.