Clinical Administration Coordinator III Rehab Services
About The Position
This role provides administrative and business support to the practice, coordinating the work of an assigned group of administrative staff as a team leader. The position supports the Practice Manager in maintaining smooth operations, monitoring compliance with established policies, and identifying opportunities for improvement. It contributes to the practice’s revenue cycle, clinical operations, and patient experience. The role requires broad knowledge of operational procedures and tools, works under limited supervision in routine situations, and may assist with training lower-level employees.
Requirements
- Associate’s degree and three years of experience supporting customers; or a high school diploma or equivalent and five years of experience supporting customers, including at least two years in a healthcare setting.
- Knowledge of the healthcare delivery system.
- Ability to manage multiple simultaneous tasks and prioritize according to established criteria and protocols.
- Computer literacy, including familiarity with email, Microsoft Office programs, and scheduling applications.
- Excellent oral and written communication skills.
- Strong interpersonal skills.
- Demonstrated organizational skills and attention to detail.
- Ability to maintain confidential medical information.
- Ability to learn and use hospital network programs.
- Ability to work independently, prioritize work, and remain flexible in work assignments.
Nice To Haves
- Five years of experience in a healthcare setting, including staffing and scheduling.
- Bilingual.
Responsibilities
- Manage the practice referral process to ensure effective coordination of care.
- Assist in developing coverage plans and arranging staffing.
- Coordinate training, assignments, and setup for new staff, including processing network request forms and passwords and informing the Practice Manager when equipment needs to be ordered or set up.
- Lead template creation and changes related to the role and identify opportunities to improve productivity and efficiency.
- Identify and participate in performance improvement initiatives and other special projects.
- Assist with regulatory compliance and conduct work-area rounds to assess improvement needs.
- Manage copay collection logs and organize daily deposits for the Practice Manager.
- Manage front desk, exam room, and team room supply inventory and notify the Practice Manager when orders are needed.
- Hold practice coordinator meetings and assign tasks based on practice needs.
Benefits
- Comprehensive Total Rewards package supporting health, financial security, and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
