Clinical Account Specialist, Baton Rouge, LA
About The Position
The Clinical Account Specialist (CAS) is a field-based role responsible for supporting the launch and ongoing growth of Ionis’s first wholly owned commercial product as its indication expands from Familial Chylomicronemia Syndrome (FCS) to severe hypertriglyceridemia (sHTG). The specialist develops a deep understanding of the healthcare landscape and the patients, providers, and care networks involved in treating cardiometabolic and lipid-related diseases. The role focuses on engaging key customers and accounts, identifying opportunities to improve patient care, and building partnerships across the healthcare ecosystem. The CAS works with cross-functional partners and external customers to advance Ionis’s goals and help patients. They build and maintain local healthcare-system relationships, understand customer objectives and needs, and develop and execute business and territory plans to meet customer and company goals. The role also involves educating healthcare professionals, gathering market insights, planning account engagement, completing required training, and collaborating across field teams and other functions.
Requirements
- Valid U.S. driver’s license and a driving record that complies with company standards.
- Bachelor’s degree.
- Five years of experience in pharmaceutical sales across new product launches, account-based selling, HCP and IDN engagement, and cross-functional field team coordination.
- Prior experience independently managing a sales territory.
- Background in cardiology, endocrinology, or other subspecialties that treat FCS patients.
- Familiarity with treating cardiometabolic and lipid-related diseases, such as severe hypertriglyceridemia.
- Established relationships with key opinion leaders and major accounts.
- Ability to analyze market data and develop territory strategies.
- Record of navigating complex accounts and aligning solutions with patient needs.
- Strong clinical knowledge and commitment to addressing patient needs.
Nice To Haves
- Injectable experience.
Responsibilities
- Build, maintain, and leverage local healthcare-system networks and relationships to understand customer needs and improve patient outcomes.
- Develop and execute effective business plans and customer-focused territory strategic account plans to meet customer and Ionis goals.
- Educate healthcare professionals and office staff about sHTG, its diagnostic pathway, and the importance of prioritizing and treating appropriate patients.
- Support a positive prescribing experience by providing value-added resources, HCP and patient support materials, and programs.
- Participate in conferences, congresses, and other scientific meetings to educate HCPs about sHTG and treatment.
- Gather account insights and share feedback with field leadership and marketing to inform product sales and marketing strategy.
- Understand local referral networks, including primary and secondary treaters and referral patterns for sHTG patients.
- Identify, validate, and document potential HCPs treating sHTG patients to inform commercial strategy.
- Develop focused tactics based on brand requirements and the current and anticipated needs of key customers, including relevant specialists and targeted PCPs.
- Adjust regional strategies based on territory insights to meet business goals.
- Develop strategic account plans with field and brand leadership, engaging accounts according to customer needs and brand objectives.
- Participate in field meetings and training programs; certify on the approved label, compliance training, and applicable customer engagement policies.
- Learn and follow Ionis’s mission, vision, policies, procedures, and Code of Ethics and Business Conduct.
- Partner with cross-functional teammates to address customer needs and uphold a compliant, high-quality customer and patient experience.
- Share customer-engagement learnings with field team members and leadership, including national and regional leads, marketing, field operations, and analytics.
- Use available platforms and technology to engage customers compliantly through multiple channels.
- Coordinate account engagement for patients seen by multiple specialties across multiple geographies.
Benefits
- Excellent benefits package; details are available through the Ionis Benefits link.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
