Clinical Account Manager

Bridge to Life LTD•Northbrook, IL

1d•Remote

About The Position

As a Clinical Account Manager, you will be primarily responsible for training and supporting users on Bridge to Life products. This includes teaching and training users to ensure Bridge to Life products are used safely and effectively.

Requirements

A minimum of 3 years working experience in a hospital role including but not limited to cardiothoracic perfusionist, an OR/ICU RN, or in a clinical role within organ donation and/or transplantation.
Have broad knowledge and experience of working in operating rooms, recovery units, and intensive care units.
Have a good working knowledge of medical instrumentation used in these locations.
Be conversant in medical terminology, with an understanding of systems and processes within the human body.
Be up-to-date, and continuously remain up to date, with new techniques and development for the promotion and maintenance of good practice.
Be friendly, approachable, and have excellent interpersonal skills due to the need to train and converse with clinical and technical staff at many levels.
Be prepared to accept a high degree of responsibility.
Be highly observant of people and procedures.
Have an analytical approach to problem solving.
Ability to work independently and hold self-accountable, as well as collaborate as a team.
Be flexible, willing, and able to work long, unpredictable hours as and when required.
Have self-sufficient IT skills – literate and familiar with Microsoft Word, Excel, and PowerPoint etc.

Responsibilities

Train and support customers in the correct operation of company products.
Train and support organ retrieval and transplant teams in the use of the Bridge to Life, Ltd. VitaSmart® and Solutions.
Organize site initiation visits, training sessions (in-person and remote) and centralized training events.
Maintain accurate records of all training procedures and evaluate the quality of training delivered as an ongoing, cumulative process.
Contribute to a call technical support rotation, to respond and to resolve enquiries over the telephone.
Create and write case study reports, clinical case support summary forms, and maintain an online database of cases.
Ensure that all support calls are logged, and any outstanding issues are disseminated, followed up and resolved appropriately.
Ensure that all transplant centers, procurement teams and organ procurement organizations within responsible region remain competent in the use of VitaSmart® by a process of follow-up on a regular basis while ensuring that any new team members at these sites are trained and certified.
Assist in creation of IFU’s, User Manuals, quick reference guides, training materials and any other supporting documentation.
Ensure that vendor credentialling requirements are current to allow access to any site as needed.
Review and approve of any (procedure/case) related documentation including perfusion core lab worksheets, device deficiencies and protocol deviations.
Escalate any issues to needed departments.
Provide oversight of device and disposable inventory.
Review and assist with any clinical safety data review and reporting by working with Quality and Regulatory departments to complete review and documentation of any adverse events (AE’s, SAE’s and USADE) as per regulatory requirements to ensure that all reporting requirements are met.
Maintain customer relationships and visibility in the organ procurement and transplant community.
Work with Medical and Scientific Affairs and the Sales Team to build maintain relationships and increase adoption of the technologies utilized by the company.
Maintain and update customer contact details in an online database.
Attend local, regional, national, and international meetings and conferences, in-person or virtually on behalf of the company as needed.
As the company evolves, this role will expand to cover the introduction, training, and adoption of future products.
Develop and maintain positive working relationships in connection with the end-users of all levels.
Maintaining compliance at all times with applicable regulatory and FDA requirements.
Maintaining all relevant licenses and certifications as necessary.
Maintaining your own professional development - for example, studying medical journals to keep up to date with the organ donation, transplantation, and medical device field.
Remain updated on relevant competitor devices and clinical literature.
When not covering cases, you will support your manager, or other colleagues, in various assignments and tasks, either remotely from home or as assigned, including, but not limited to: Ensuring that all documentation meets the required standards in line with company policy as directed by the Quality and Regulatory department.
Assisting the Operations Team with stock and device logistics as required.
Assisting Service Engineers with installation and testing of devices.
Assisting Sales and Marketing in exhibitions.
Assisting product development.