Clinical Research Account Manager

Labcorp

2d•Remote

About The Position

Labcorp is seeking a remote Clinical Research Account Manager to join our team! This role involves managing client relationships within the clinical research space, collaborating with internal teams to facilitate legal agreements and service implementation, and ensuring excellent client service. The position requires a strong understanding of clinical testing and scientific background, as well as the ability to lead process improvement initiatives and handle client escalations.

Requirements

Must be experienced with client interaction, e-mail etiquette, and demonstrate signature client service.
Knowledge of clinical testing and scientific background to facilitate questions with clients when clarification is needed.
Bachelor’s degree in clinical research, Biology or Chemistry OR two or more years of professional experience in clinical research
Excellent written and verbal communication skills
Strong organizational skills and mindfulness
Experience with database software, information systems, and MS office applications
Ability to work in a fast-paced team environment.

Nice To Haves

Five or more years’ experience in a health science or clinical research field

Responsibilities

Review 70+ protocols per month to determine whether testing falls within the regulatory guideline.
Collaborate with Esoteric Business Units contracting group to create required legal agreements.
Lead client-based conversations and interactions; Set up and host Webex/Video calls with clients to explain our services and grow partnerships.
Answer all client-facing emails daily based on departmental goals and standards.
Follow up on leads to establish business needs and guide clients on next steps to work towards implementation of services.
Collaborate with legal staff to establish CDA and MSA for new clients.
Lead Process improvement initiatives to address high-priority process differences between business segments.
Collaborate with clients on any escalation or quality events.
Work closely with NOQ for any regulatory guidance.
Collaborate with the client and NOQ for any client audits.
Work with the Operational Project Managers for escalation support related to client-facing activities.
Other duties as assigned.