Clinical Account Manager, EOS (Great Lakes)

Alphatec Spine

2d•$90,000 - $110,000

About The Position

The Clinical Account Manager, EOS (Great Lakes) works with regional EOS accounts to drive system utilization, data access, surgeon adoption and engagement, repeat EOS sales, and implant utilization in targeted accounts. The position achieves key performance indicators through collaboration with spine and orthopedic surgeons, service-line directors, and ATEC/EOS sales teams. The role provides clinical training and post-installation support for the EOS system, sterEOS workstation, and data management and accessibility. It works with customers to adjust radiological acquisition protocols, optimize workflow and patient imaging care, and understand system updates, upgrades, and retraining opportunities. The position also supports regional capital sales before a sale and works with implementation teams before, during, and after installation to deliver customer value and improve facility efficiency. The Clinical Account Manager leads data-access initiatives, supports the development of future 3D modeling and surgical-planning offerings, and partners with marketing and communications teams to launch EOS programs and create case studies. The role trains implant sellers, promotes surgeon adoption through demonstrations and best-practice education, builds relationships with key opinion leaders and other stakeholders, monitors and reports system utilization, and maintains detailed territory and account records in Salesforce. Travel within the assigned territory is required, with travel of up to 50%.

Requirements

Bachelor’s degree.
At least 2 years of successful sales and/or account management experience.
Demonstrated success working as an integral cross-functional team member.
Tangible experience routinely working with customers and other sales personnel.
Ability to learn medical and technical information quickly.
Strong relationship-building skills, a strong work ethic, and a competitive nature.
High motivation and ability to contribute both independently and as part of a team.
Ability to work autonomously.
Ability to travel up to 50%.
For roles requiring access to U.S. hospital facilities, eligibility to obtain and maintain credentials at required hospitals, including meeting applicable physical or vaccination requirements.
Must be authorized to work in the United States without current or future employer sponsorship; ATEC Spine does not sponsor employment visas for this position.

Nice To Haves

Spine or orthopedic medical-device and surgery knowledge is preferred.

Responsibilities

Deliver training after system installation and follow-up training as needed on clinical handling of the EOS system, sterEOS workstation, and data management and accessibility.
Adjust radiological acquisition protocols, including parameters and patient positioning, and help customers optimize workflow and patient imaging care.
Educate customers about system updates, upgrades, and available retraining opportunities.
Provide pre-sale support to the regional capital sales team.
Conduct annual customer site visits to ensure appropriate EOS use and provide site feedback to ATEC/EOS product managers.
Establish a foundation for future deployment of 3D modeling, surgical planning, and other advanced orthopedic solutions in assigned accounts.
Lead data-access initiatives by identifying site stakeholders, communicating the value proposition, initiating contract and risk-assessment reviews, and coordinating communication between site stakeholders and internal teams.
Work with implementation team members before, during, and after installation to provide customer value and facility efficiencies.
Partner with marketing and communications teams to launch EOS programs and maximize program awareness across the catchment area.
Train implant sellers throughout the territory on the benefits of EOS.
Drive new and existing surgeon adoption through demonstrations and best-practice education; develop broader relationships within accounts and the sales team to facilitate networking and prospecting.
Build an in-depth understanding of territory key opinion leaders, surgeons, and fellows using EOS, and ensure they understand EOS benefits.
Achieve EOS system utilization goals in assigned accounts; pull monthly system-usage data for target accounts and report actuals and trends.
Attend and participate in monthly sales meetings, training programs, and trade shows as directed.
Travel within the assigned territory to visit customers and use product knowledge to drive utilization.
Maintain detailed daily Salesforce reporting for territory and account management.
Work with sales operations and marketing teams to assist in creating case studies highlighting EOS benefits for stakeholders.