Clinical Account Manager

Pentec Health•Boothwyn, PA

About The Position

The Clinical Account Manager manages existing business by meeting and exceeding goals. The role educates clinicians on identifying eligible patients for Pentec Health therapies, increases patient census, manages existing business, and enhances customer service. The manager builds and maintains consultative relationships with dialysis unit personnel—including Registered Dietitians, Nurses, Unit and Facility Managers, Social Workers, and Nephrologists—in support of Pentec Health’s renal and/or clinical nutrition therapies. The position is located in or near Philadelphia / Central NJ. In the assigned territory, the manager maintains and expands census for Pentec Health’s intradialytic and intraperitoneal parenteral nutrition therapies (IDPN and IPN), grows referrals and helps convert referrals to starts, and coordinates with customers and Pentec Health departments to support customer satisfaction and business results. The role also includes participation in relevant conferences, clinician education, coordination of educational programs for customers, and sales activities related to expansion offerings within the Clinical Nutrition business line. Other duties and special projects may be assigned.

Requirements

Bachelor’s degree or equivalent professional or clinical work experience.
At least 3 years of sales experience, preferably in the healthcare industry.
Valid state driver’s license and proof of state-minimum vehicle insurance.
Exceptional performance in sales or customer service.
Ability to work independently and as part of a team.
Strong interpersonal skills and ability to build positive relationships quickly.
Strong oral and written communication skills.
Excellent planning, organizational, time-management, and problem-solving skills.
Detail-oriented with strong follow-up skills.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

Nice To Haves

Registered Dietitian or Registered Nurse with at least 2 years of practical experience in renal nutrition or dialysis.

Responsibilities

Maintain and expand the patient census for current IDPN and IPN therapies in the assigned territory.
Work collaboratively with Pentec Health departments to maximize customer satisfaction and business results.
Increase referral growth in existing accounts and expedite conversion of referrals to starts.
Conduct customer visits and communicate with customers, Customer Service team members, and other Pentec Health functions to maintain and grow use of Clinical Nutrition therapies.
Participate in local and regional conferences as appropriate.
Educate nephrologists and dialysis unit personnel about Pentec Health services and supporting resources.
Assist with and coordinate educational programs for current customers in ways that support their organizational needs.
Perform sales activities related to expansion offerings within the Clinical Nutrition business line.
Complete additional duties and special projects as assigned.