About The Position

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com . Company: Tidewater Eye Centers Job Title: Clinic Supervisor Department: Ophthalmology Reports To: Clinic Manager Location: This position is located in Chesapeake, VA and requires travel to our Virginia Beach and Portsmouth offices as needed. We pay mileage! SUMMARY A Clinic Supervisor is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

Requirements

  • Ability to interact with all levels of employees in a courteous, professional manner at all times
  • Exhibit fair and compassionate leadership
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable
  • Commitment to work over 40 hours to meet the needs of the business
  • Ability to work weekends when applicable
  • Minimum Required: High school diploma or GED equivalent
  • Minimum Required: Two years of management experience in Ophthalmology or related industry
  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Nice To Haves

  • Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification preferred

Responsibilities

  • Execute day-to-day operations of the office by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
  • Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software
  • Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
  • Lead the office by guiding them to success through focused support and coaching
  • Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
  • Collaborate with Clinic Manager and HR on employee relations and recruitment needs
  • Collaborate with other Clinic Supervisors and Managers to develop creative approaches to areas of improvement
  • Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
  • Actively train employees on how to provide a world-class patient experience
  • Act as the liaison between employees and the Clinic Manager and Corporate
  • Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
  • Ensure the office and employees are always compliant with HIPAA
  • Other duties as assigned

Benefits

  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off and Paid Holidays
  • Paid Maternity Leave
  • Optical Education Reimbursement
  • Competitive Base Pay
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