Clinic Supervisor, Ophthalmology

Eye Care Partners Career Opportunities•Millburn, NJ

3d•Hybrid

About The Position

A Clinic Supervisor is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal-oriented. This role involves executing day-to-day operations of the office, providing guidance on ophthalmic equipment, medical chart handling, insurance, and billing. The supervisor will compile operational reports, lead and coach staff, ensure adherence to quality of care standards, and enhance processes for efficiency and profitability. They will also collaborate with Practice Managers and HR on employee relations and recruitment, and act as a liaison between employees and management.

Requirements

High School Diploma or GED equivalent required
Favorable result on Background Check required
Minimum of 3 years of management experience required, preferably in the medical field
Minimum of 1 year of experience working in an Ophthalmology clinic as a Technician is required
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Must be able to provide proof of identity and right to work in the United States

Nice To Haves

Experience in retina is preferred
Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification or a related area of study preferred
Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable

Responsibilities

Execute day-to-day operations of the office by ensuring employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
Provide guidance on ophthalmic equipment usage, proper medical chart handling, insurance, and billing, policies and procedures, and computer software
Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
Lead the clinic by guiding staff to success through focused support and coaching
Ensure adherence to quality of care standards and foster culture of superior patient care
Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
Collaborate with Practice Manager and HR on employee relations and recruitment needs
Collaborate with other Clinical Supervisors and Managers to develop creative approaches to areas of improvement
Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
Actively train employees on how to provide a world-class patient experience
Act as the liaison between employees and the Practice Manager and Corporate
Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
Ensure the office and employees are always compliant with HIPAA
Other duties as assigned