Clinic Supervisor, Ophthalmology

Eye Care Partners Career•Millburn, NJ

2d•Hybrid

About The Position

A Clinic Supervisor is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal-oriented. The Clinic Supervisor will execute day-to-day operations of the office by ensuring employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and employee training are completed. They will provide guidance on ophthalmic equipment usage, proper medical chart handling, insurance, and billing, policies and procedures, and computer software. The supervisor will compile operational reports to gain insight into the business and direct the team on areas needing improvement. They will lead the clinic by guiding staff to success through focused support and coaching, ensuring adherence to quality of care standards and fostering a culture of superior patient care. The role involves enhancing processes and workflow by taking initiative to build action plans to increase efficiency and profitability, collaborating with Practice Manager and HR on employee relations and recruitment, and working with other Clinical Supervisors and Managers to develop creative approaches to areas of improvement. The supervisor will actively engage in constructive conversations with employees to address improvement areas and formulate follow-up actions, train employees on providing a world-class patient experience, and act as the liaison between employees and the Practice Manager and Corporate. They will motivate employees by remaining positive and communicating changes or news supportively, and ensure the office and employees are compliant with HIPAA. Other duties as assigned.

Requirements

High School Diploma or GED equivalent required
Favorable result on Background Check required
Minimum of 3 years of management experience required, preferably in the medical field
Minimum of 1 year of experience working in an Ophthalmology clinic is required
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Must be able to provide proof of identity and right to work in the United States

Nice To Haves

experience in retina is preferred
Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification or a related area of study preferred

Responsibilities

Execute day-to-day operations of the office by ensuring employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
Provide guidance on ophthalmic equipment usage, proper medical chart handling, insurance, and billing, policies and procedures, and computer software
Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
Lead the clinic by guiding staff to success through focused support and coaching
Ensure adherence to quality of care standards and foster culture of superior patient care
Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
Collaborate with Practice Manager and HR on employee relations and recruitment needs
Collaborate with other Clinical Supervisors and Managers to develop creative approaches to areas of improvement
Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
Actively train employees on how to provide a world-class patient experience
Act as the liaison between employees and the Practice Manager and Corporate
Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
Ensure the office and employees are always compliant with HIPAA