Supervisor Clinic Operations - Ophthalmology and ENT

American Addiction Centers•Kenosha, WI

2d•Onsite

About The Position

Advocate Health is seeking a Supervisor for Clinic Operations in Ophthalmology and ENT. This full-time position involves supervising the day-to-day activities of non-physician staff, ensuring high productivity, and continuously monitoring and revising operational procedures for the medical group. The role oversees all functions including reception, scheduling, patient services, accounting, medical records, transcription, business information systems, and clinical areas. The supervisor will establish and update policies and procedures, schedule staff, and act as a liaison between staff and physicians. Responsibilities also include processing accounts payable, performing human resources functions such as coaching, performance reviews, and recommending hiring/termination decisions. The incumbent must adhere to the organization's Code of Ethical Conduct and ensure compliance with applicable policies, regulations, and laws.

Requirements

Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
Typically requires 3 years of experience in a similar medical practice setting which should include a thorough knowledge of physician billing, accounting and general medical office procedures.
Basic knowledge of medical procedures normally associated with a clinic setting.
Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
Excellent interpersonal, communication, and organizational skills.
Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
Intermediate computer skills including experience in using computer applications in a medical practice setting.

Responsibilities

Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity.
Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
Establishes effective policies and procedures for each area, updating as necessary.
Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
Establishes and maintains effective working relationships with group physicians.
Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

Comprehensive suite of Total Rewards
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program