Certified Ophthalmic Assistant - Supervisor - Full benefits, no weekends!

Tidewater Eye Centers • Chesapeake, VA

4d • Hybrid

About The Position

A Clinic Supervisor is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal-oriented. This role involves executing day-to-day operations of the office, providing guidance on various aspects of patient care and office management, compiling operational reports, leading and motivating the team, enhancing processes, collaborating with management and HR, and ensuring compliance with HIPAA.

Requirements

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Exhibit fair and compassionate leadership
• Demonstrates initiative in accomplishing practice goals
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable
• Commitment to work over 40 hours to meet the needs of the business
• High school diploma or GED equivalent
• Two years of management experience in Ophthalmology or related industry
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Nice To Haves

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification preferred
• Desire to gain industry knowledge and training

Responsibilities

• Execute day-to-day operations of the office by ensuring employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
• Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software
• Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
• Lead the office by guiding them to success through focused support and coaching
• Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
• Collaborate with Clinic Manager and HR on employee relations and recruitment needs
• Collaborate with other Clinic Supervisors and Managers to develop creative approaches to areas of improvement
• Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
• Actively train employees on how to provide a world-class patient experience
• Act as the liaison between employees and the Clinic Manager and Corporate
• Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
• Ensure the office and employees are always compliant with HIPAA

Benefits

• Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED