Clinic Supervisor: Gastroenterology Clinic

Trinity Health

12d

About The Position

The Clinic Supervisor oversees operations and assigned staff at the Gastroenterology Clinic in Bettendorf, Iowa. The position is full-time, 40 hours per week, with a Monday–Friday day-shift schedule. The supervisor hires, onboards, coaches, schedules, trains, and evaluates assigned clinical and clerical staff, while supporting efficient clinic operations and a positive, patient-centered experience. Up to 49% of the role may involve working in a staff capacity, including cross-coverage in other clinic areas as team needs require. The role works with clinic management to implement and monitor clinic protocols, procedures, objectives, compliance, and performance-improvement activities. It supports budgeting and financial operations, including monitoring staff and supply use, preparing or reconciling deposits, and integrating charging and reimbursement changes. The supervisor also maintains supply inventory, reconciles provider resource schedules, and ensures assigned staff meet education, licensure, and certification requirements. The successful candidate demonstrates Trinity Health’s mission, vision, and values and maintains knowledge of applicable laws, regulations, organizational integrity standards, and policies. Other duties may be assigned by the manager.

Requirements

Comfort operating in a collaborative, shared-leadership environment.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Meet one of the stated education or credential pathways: current license or certification as an RN, LPN, CMA, Radiology Tech, Lab Tech, Surgical Tech, or Mental Health Therapist; an associate’s or bachelor’s degree in business, nursing, or health administration; or current enrollment and active pursuit of a bachelor’s degree. In limited circumstances, applicable MercyOne experience and/or external supervisory experience may be considered in lieu of education requirements at the discretion of MercyOne Medical Group senior leadership.
Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards.
Two years’ experience in a clinic or physician office.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, or complete it within three months of hire.
Computer proficiency, including Word, Excel, and experience with an office-management computer program.
Experience setting goals, defining objectives, and working directly with physicians.
Financial background, including spreadsheet use, preparing financial reports, analyzing financial information, and preparing budgets.
Extensive quality-assurance background and a demonstrated commitment to high performance standards.
Experience with applicable state and federal regulatory agencies and occupational health and safety laws governing clinic operations.
Honesty, integrity, caring, and the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Hire, onboard, coach, schedule, orient, train, develop, and appraise assigned clinical staff; report hours worked for payroll.
Work with clinic management to evaluate, monitor, and enforce clinic-specific protocols, procedures, and objectives.
Support efficient clinic service flow across areas such as reception, accounting, laboratory, and nursing.
Coordinate and monitor implementation of charging and reimbursement changes across clinic operations.
Promote patient-centered care and a positive patient experience.
Assist with clinic budget development; monitor staff and supply utilization and make adjustments to meet the budget.
Reconcile and/or prepare daily bank deposits.
Monitor clinic compliance with MCI policies, implement plans as needed, and recommend policy revisions to managers.
Promote teamwork and communicate problems and solutions effectively to staff and patients.
Ensure assigned staff complete mandatory education and receive mentoring and training on changes in the health care environment.
Schedule and supervise specific clerical personnel.
Participate in performance-improvement activities as appropriate.
Reconcile providers’ resource schedules.
Maintain supply inventory and stock supplies in work areas.
Monitor and maintain assigned staff’s licensure and certification requirements.
Provide staff coverage in other clinic areas as team needs require.
Maintain working knowledge of applicable laws, regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, and other policies and procedures.