Clinic Supervisor RN - Internal Medicine Clinic

Hennepin Healthcare•Minneapolis, MN

6d•Onsite

About The Position

Within Hennepin County Medical Center’s Patient and Family-Centered Care Practice Model, and under general direction, the Clinic Supervisor RN plans, organizes, coordinates, evaluates, and directs nursing and clinical activities in ambulatory clinics and telehealth nursing areas. The role provides leadership and implements the organization’s vision, mission, core values, evidence-based practice, and standards for nursing and clinical care in the clinic. The supervisor manages daily clinical operations, staffing, staff development and competency, regulatory compliance, patient safety, quality improvement, and efficient patient flow. The position works collaboratively with clinical staff, the Clinic Manager, the Medical Director, physicians, and organizational partners to support effective, patient-centered clinic operations. It also contributes to clinical budget planning and monitors overtime use.

Requirements

Nursing degree (associate’s or bachelor’s), or a health-related field degree plus an RN diploma or associate degree with equivalent experience and the ability and willingness to obtain a BS/BA within five years of hire; an approved equivalent combination of education and experience is also accepted.
Five or more years of ambulatory care experience.
Three or more years of ambulatory care clinical leadership experience.
Demonstrated project-management experience and success, with a focus on team concepts for developing and implementing effective healthcare team dynamics.
Minnesota nursing license (RN or APN).
Excellent clinical nursing and leadership skills.
Analytical and planning skills.
Proactive, results-oriented work style.
Ability to work with minimal day-to-day guidance and independently implement ideas and strategies based on information shared at meetings.
Demonstrated knowledge of ambulatory care nursing best practices, including patient safety, satisfaction, access, employee engagement, and outcomes.
Demonstrated understanding of and ability to facilitate health team concepts, ambulatory workflows, and role and responsibility assignments in an ambulatory clinic.

Nice To Haves

Master’s degree.
For Addiction Medicine: experience in substance abuse treatment or a mental health setting.

Responsibilities

Manage daily clinical operations in the ambulatory care setting, including designing, implementing, and maintaining clinical services, assuring staff competency, and promoting efficient patient flow.
Assess clinical staffing needs; prepare staffing requests, review applicant paperwork, and conduct interviews.
Consult with ambulatory education coordinators on curriculum and conduct clinical staff orientation.
Complete clinical staff performance reviews and monitor and verify employee competencies.
Work with clinical educators to develop, implement, and evaluate training plans when individual or clinic-wide competency deficits are identified.
Direct and support compliance with regulatory, organizational, and best-practice standards.
Audit and monitor clinical competency using independent and organization-driven tools and plans.
Maintain the knowledge and competence to fill clinical staff roles occasionally when needed to support patient safety and staffing.
Ensure a safe environment for patients, visitors, and staff and comply with applicable safety requirements.
Continuously assess and justify daily and ongoing clinical staffing needs.
Develop, lead, and maintain the clinical components of the Excellence Council to address clinical issues and promote high standards of clinical practice and patient safety for RNs, MAs, and LPNs within their scopes of licensure.
Collaborate with clinical staff to improve efficient and effective clinical operations and promote a respectful work environment.
Establish and monitor clinical performance and quality-improvement activities in accordance with organizational expectations for effective, efficient, patient-centered care.
Engage clinical staff in monitoring clinical skills, actions, and tasks and facilitate the selection of appropriate indicators.
Demonstrate and foster customer service to promote patient satisfaction.
Maintain clinical knowledge and monitor, evaluate, and lead clinic or organizational changes when indicated to align processes and care with evolving best-practice guidance.
Assist the Clinic Manager with budget preparation and ensure appropriate allocation and use of clinical fiscal and human resources to support safe, best-practice care.
Ensure ongoing clinical compliance with accreditation, credentialing, regulatory, professional, and HHS policy and procedure requirements.
Maintain effective communication and working relationships throughout the organization.
Meet frequently with staff to share information, provide opportunities for input and problem solving, focus on actions, and follow up through email, newsletters, or postings.
Work closely with the Medical Director and encourage physician participation in efficient and effective clinic operations.
Assist the Clinic Manager in developing and managing the clinical components of the budget.
Monitor staff overtime use and develop a suggested corrective plan when appropriate.
Perform other functions as assigned.