Clinic Services Support Supervisor (Non-Union) 26-37

Sanilac Brand•Sandusky, MI

5d•Onsite

About The Position

Under the direction of the Chief Operating Officer, Supervisors provide management, leadership, supervision, and development functions to the CSMA, Peers, and Parent Support Partners. They are to demonstrate considerable skill and independent judgment to carry out the responsibilities of this position. This role is responsible and accountable in all non-clinical and administrative matters, including budget, purchase requisitions, inventory, personnel, and discipline, ensuring effective and efficient services are delivered and meeting the assessed needs and desires of persons served. The position involves staff and program supervision, including the development and implementation of schedules, position descriptions, training requirements, policy compliance, staff assignment, scheduling of substitutes, approval of time sheets, leave time, completion of performance evaluations, and discipline. It also includes providing leadership and consultation to staff to improve program services. The Supervisor is responsible for oversight of programs and coordination with staff to ensure a safe and healthy work environment for staff and persons served, and for the supervision of volunteers, student interns, and other unpaid personnel. Ensuring compliance with all relevant standards and procedures is critical. The role involves identifying and following up on problem areas, communicating with supervision/management, suggesting improvements, participating in agency committees, strategic planning, and achieving quality improvement goals. The Supervisor is also responsible for designing and developing effective training activities and supervising training programs for individuals with developmental and psychiatric disabilities, including participation in Individual Plan of Service meetings, ensuring appropriate training goals and objectives, and verifying that individual plans are implemented and documented as designed. Oversight and supervision of paraprofessional personnel in meeting timelines for submission of reports/documentation and conforming to standard policy, procedures, and ethics is also a key responsibility. Development, implementation, and monitoring of community/volunteer activities for persons served designed as experiential practice for skills being developed are required. Coordination with other Agency programs and community agencies to enhance/assure effective services for individuals served, acting as an Agency representative on committees or collaborative bodies as assigned, is also part of the role. The Supervisor is responsible for conducting and chairing bi-weekly staff meetings and in-service training, staff development, and program planning as assigned. They will also be responsible for making educational presentations within the Agency or for local groups to further the understanding of mental health programs as requested. The role includes developing plans for new work projects and ensuring that all production meets quality standards, as well as developing marketing strategies and plans for products and services available through SCCMHA, in conjunction with the COO and public relations. Other duties as assigned.

Requirements

A bachelor’s degree in human services is required.
A minimum of one year of mentoring experience is required.
Valid Michigan Chauffeur’s license.
Knowledge of QuickBooks, Word Processing and Excel software.
Typing speed of 45 wpm is recommended.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Has the ability to apply concepts of basic algebra and geometry.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Has the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must work over 30 hours per week to be eligible for medical and café benefits.
Having lived experience with behavioral health issues.

Nice To Haves

One year of supervisory experience preferred
Scheduling of case assignment experience preferred.

Responsibilities

Responsible and accountable in all non-clinical and administrative matters, i.e., budget, purchase requisitions, inventory, personnel, discipline, etc. assuring effective and efficient services are delivered and meeting the assessed needs and desires of persons served.
Responsible for staff and program supervision, including the development/implementation of staff and program schedules, position descriptions, training requirements, policy compliance, staff assignment, scheduling of substitutes, approval of time sheets, leave time, completion of performance evaluations, discipline, etc., and the provision of leadership and consultation to staff to improve program services.
Responsible for oversight of the programs and coordination with staff to assure a safe and healthy work environment for staff and persons served, and for supervision of volunteers, student interns and other unpaid personnel assigned.
Responsible and accountable to ensure all services provided are in compliance with Department of Community Health, Medicaid, Michigan Mental Health Code, Recipient Rights, CARF standards and other standards or procedures adopted by the agency.
Responsible for the identification of, and effective follow up, on problem areas, communication with supervision/management, suggestions for improvement, including participation in agency committees, strategic planning and development/achievement of goals for quality improvement.
Responsible for the design and development of effective training activities and the supervision of training programs for persons with developmental and psychiatric disabilities including: Participation in Individual Plan of Service meetings as requested, assurance of appropriate training goals and objectives, and assurance that individual plans are implemented and documented as designed.
Oversight and supervision of paraprofessional personnel in meeting timelines for submission of reports/documentation and conforming to standard policy, procedures, and ethics.
Development, implementation and monitoring of community/volunteer activities for persons served designed as experiential practice for skills being developed.
Responsible for coordination with other Agency programs and community agencies to enhance/assure effective services for individuals served acting as an Agency representative on committees or collaborative bodies as assigned.
Responsible for conducting and chairing, at minimum, bi- weekly staff meetings and in-service training, staff development and program planning as assigned.
Responsible for making educational presentations within the Agency or for local groups to further the understanding of mental health programs as requested.
Responsible for the design and development of effective training activities and the supervision of service programs for persons with developmental and psychiatric disabilities including: Develop plans for new work projects and ensures that all production meets quality standards.
Responsible for developing marketing strategies and plans for products and services available through SCCMHA, in conjunction with the COO and public relations.
Perform other duties as assigned.
Manage staff, responsible for overall direction, coordination, and evaluation.
Carry out supervisory responsibilities in accordance with organization’s policies and applicable laws.
Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

Medical Insurance (POS, BCN HMO, BCN HMO HDHP H.S.A. Eligible Plan, Medical/Rx Alternate HMO HSA)
Dental Insurance
Vision Insurance
AFLAC
Deferred Compensation (Nationwide-457B)
Life Insurance
Retirement (Nationwide 401(a), Pension)
Long Term Disability
Paid time off (PTO)
Holiday Days
Tuition Reimbursement
Annuity/Decline Medical Plans ($233/Month pre-tax if medical is waived)