Clinic Services Support Supervisor (Non-Union) 26-37

Sanilac County Community Mental Health Authority•Watertown Township, MI

6d•Onsite

About The Position

Under the direction of the Chief Operating Officer, Supervisors provides management, leadership, supervision and development functions to the CSMA, Peers, and Parent Support Partners. They are to demonstrate considerable skill and independent judgment to carry out the responsibilities of this position.

Requirements

A bachelor’s degree in human services is required.
A minimum of one year of mentoring experience is required.
Valid Michigan Chauffeur’s license.
Knowledge of QuickBooks, Word Processing and Excel software.
Typing speed of 45 wpm is recommended.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Manage staff, responsible for overall direction, coordination, and evaluation.
Carry out supervisory responsibilities in accordance with organization’s policies and applicable laws.
Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Nice To Haves

One year of supervisory experience preferred
Scheduling of case assignment experience preferred

Responsibilities

Responsible and accountable in all non-clinical and administrative matters, i.e., budget, purchase requisitions, inventory, personnel, discipline, etc. assuring effective and efficient services are delivered and meeting the assessed needs and desires of persons served.
Responsible for staff and program supervision, including the development/implementation of staff and program schedules, position descriptions, training requirements, policy compliance, staff assignment, scheduling of substitutes, approval of time sheets, leave time, completion of performance evaluations, discipline, etc., and the provision of leadership and consultation to staff to improve program services.
Responsible for oversight of the programs and coordination with staff to assure a safe and healthy work environment for staff and persons served, and for supervision of volunteers, student interns and other unpaid personnel assigned.
Responsible and accountable to ensure all services provided are in compliance with Department of Community Health, Medicaid, Michigan Mental Health Code, Recipient Rights, CARF standards and other standards or procedures adopted by the agency.
Responsible for the identification of, and effective follow up, on problem areas, communication with supervision/management, suggestions for improvement, including participation in agency committees, strategic planning and development/achievement of goals for quality improvement.
Responsible for the design and development of effective training activities and the supervision of training programs for persons with developmental and psychiatric disabilities including: Participation in Individual Plan of Service meetings as requested, assurance of appropriate training goals and objectives, and assurance that individual plans are implemented and documented as designed.
Oversight and supervision of paraprofessional personnel in meeting timelines for submission of reports/documentation and conforming to standard policy, procedures, and ethics.
Development, implementation and monitoring of community/volunteer activities for persons served designed as experiential practice for skills being developed.
Responsible for coordination with other Agency programs and community agencies to enhance/assure effective services for individuals served acting as an Agency representative on committees or collaborative bodies as assigned.
Responsible for conducting and chairing, at minimum, bi- weekly staff meetings and in-service training, staff development and program planning as assigned.
Responsible for making educational presentations within the Agency or for local groups to further the understanding of mental health programs as requested.
Responsible for the design and development of effective training activities and the supervision of service programs for persons with developmental and psychiatric disabilities including: Develop plans for new work projects and ensures that all production meets quality standards.
Responsible for developing marketing strategies and plans for products and services available through SCCMHA, in conjunction with the COO and public relations.
Perform other duties as assigned