Support Services Supervisor

The Salvation Army Canada and Bermuda Territory•Kingston, ON

2d•$55,245 - $82,888•Onsite

About The Position

The Salvation Army is seeking a Support Services Supervisor to maintain a safe, sustainable, and dignified environment for clients and staff. This role involves supervising business, property, and dietary functions of the ministry unit, contributing to the organization's mission through sound financial management, well-maintained facilities, and oversight of food services. The supervisor is responsible for ensuring all funder, legislative, and organizational requirements are met within their scope of responsibility.

Requirements

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Ability to provide an original copy of a Protected B Clearance that is satisfactory to The Salvation Army.
Diploma or degree in a related discipline (e.g., Business Administration, Finance, etc.).
Emergency First Aid & CPR, Non-Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired.
Other certification required by The Salvation Army and federal/provincial legislation or willingness to complete once hired.
3-5+ years of experience overseeing business and property management functions in a facility.
Demonstrated ability to lead a staff team.
Knowledge of Occupational Health and Safety issues.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Strong understanding of professional boundaries when working with a vulnerable population.
Ability to coach and provide constructive feedback.
Strong leadership skills.
Ability to network with other community partners, building strong relationships.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Attention to detail, problem-solving and analytical skills.
Strong interpersonal, motivational, leadership, and organizational skills.
Attentive listening skills for the purpose of coaching and conflict resolution.
Demonstrates effective interpersonal and communication skills.
Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
Ability to demonstrate understanding of and empathy toward cultural differences.
Must be sensitive to and respectful of cultural and lifestyle diversity.
Flexible self-starter with the ability to multi-task.
Strong organizational and time management skills.
Demonstrated aptitude for problem solving.
Understanding of labour relations, union agreements, and other Human Resources functions.
Proficient with computer and Microsoft applications.

Nice To Haves

Experience in a unionized environment is an asset.
Experience in supervision of dietary services is an asset.
Alternative combination of education and experience may be considered.
Alternative combinations of education levels and experience may be considered.

Responsibilities

Oversees ongoing facility maintenance, renovations, and property projects.
Supervises all matters pertaining to custodial and dietary services for the ministry unit.
Oversees procurement of goods for dietary and custodial services.
Monitors use and maintenance of equipment, ensuring regular inspections occur as needed.
Works with frontline and clinical staff to direct resident chore schedules.
Liaises with contractors and maintenance professionals as needed.
Provides vacation coverage for staff as needed.
Prepares and/or inputs appropriate forms, monthly statistical recording, and reporting.
Ensures the shelter is kept in a clean and organized/orderly fashion.
Prepares incident reports and submits reports when they occur, ensuring WSIB forms are completed and submitted.
Supervises and provides day-to-day direction to assigned reports (Business Manager, Cook, Janitor) in accordance with established policies and procedures, including Employment Standards and payroll procedures.
Trains members of the Support Services team, ensuring they have clarity of role and understanding of expectations.
Demonstrates relevant understanding of, and compliance with, legislative knowledge of the Employment Standards Act, Human Rights Act, collective agreement, and other applicable legislation as required.
Engages in the development of inter-personal relationships that promote dignity and respect.
Schedules, conducts, and documents regular supervision meetings.
Conducts Performance Reviews quarterly and Evaluations annually.
Ensures staff work within all Health and Safety practices/protocols.
Attends and actively participates in Team meetings and chairs them in the absence of the Operations Manager.
Provides back-up support to support services and management positions and their functions as required.
Performs on-call duties for issues as scheduled.
Ensures that all employee and client files and information are kept under lock and key and held in the strictest confidentiality.
Responsible for oversight of KHL’s health and safety program.
Demonstrates understanding of, and compliance with, workers’ responsibilities under the Occupational Health and Safety Act and Regulations, WSIB policy, and TSA policies and procedures.
Assists with statistical reports and other documents for DHQ/THQ/funders.
Ensures clients receive proper Customer Service while relating to the staff.
Assists in ensuring the shelter support services comply with and meets the standards for Quality Assurance & Accreditation.
Attends Committee and Agency meetings as directed by the Operations Manager.
Participates in the Policy Review Committee.
Conducts tours of the building for groups or individuals as requested.
Assists the Director with the creation of the budget.
Conducts Performance Review and Evaluation annually.
Assists with staff training in accordance with facility policy.
Documents supervision meetings with team members, ensuring they are accurate and up to date.
Completes shift schedules in accordance with current policies and legislation.
Runs/assists with the full cycle recruitment of team members, including orientation for all staff in areas under scope (food service, business, facility).
Monitors and notifies the Operations Manager of staff training needs in accordance with policies.
Communicates continually and effectively with team members and is an active and cooperative team member.
Participates in case management meetings, in-house training, and in ongoing development of relevant skills/knowledge as they intersect with areas under scope.
Ensures all contact with donors, staff, volunteers, and the general public are courteous and professional.
Networks and refers to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of guests and programs when necessary.
Adheres to standards consistent with the values and philosophy of The Salvation Army.
Practices The Salvation Army professional code of ethics and communicates and cooperates with all co-workers, partners, and clients in a respectful, open, and honest manner, maintaining confidentiality at all times.
Participates in the creation of annual operating budgets for the program.
Reviews financial statements monthly with Interim Operations Manager to ensure adherence to budget.
Demonstrates understanding of funder agreements, services, and funder expectations.
Handles minor material responsibilities, including access to confidential information and responsibility for proper usage of equipment.
Uses or maintains organization assets in accordance with established guidelines.
Ensures proper use of, and tracking of, various gift cards, vouchers, and tickets as directed by the Leaders and related policies.
May handle cash and credit card.
Uses and maintains organization Ministry Unit assets in accordance with established guidelines.