Clinic Service Representative - Ears, Nose and Throat

Henry Ford Health • Jackson, MI

4d

About The Position

The Clinic Service Representative is the first point of contact for patients and helps ensure a seamless, positive experience from check-in through check-out. The position supports clinic operations through patient registration, insurance verification, cash collections, and discussions of general financial responsibilities. The representative also reconciles patient charts and manages discharge processes while providing service to patients, visitors, and medical staff. The role is based at Henry Ford Health’s Jackson hospital campus in a supportive, team-oriented clinic environment.

Requirements

• High school diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively use computer information systems.
• Strong interpersonal skills for communicating effectively with diverse populations.
• Basic computer skills, including navigating software, using email, and logging in to and out of systems.
• Dependable and punctual, with the ability to work within a team setting.

Nice To Haves

• Familiarity with a clinic environment.
• Experience working with detailed information.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide customer service to patients, visitors, and medical staff in person and over the phone.
• Work collaboratively in a fast-paced environment while managing multiple tasks and frequent interruptions.
• Support clinic operations through organization and attention to detail.

Benefits

• Opportunities for career growth.
• Collaboration with passionate professionals.
• A culture of continuous learning and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED