Medical Assistant, Ears, Nose, Throat, Full Time, First Shift

UC Health•West Chester Township, OH

About The Position

The Medical Assistant is an integral member of the clinical office staff, performing administrative and clinical duties. The role obtains intake information for a specific patient population, performs tasks and treatments delegated by licensed personnel, and provides direct patient care as required. Responsibilities also include scheduling physician-ordered tests and procedures and providing limited patient education and instructions related to them. The position supports patient evaluation and care by collecting vital signs, EKGs, laboratory specimens, and other necessary information; assisting providers with documentation in the Electronic Medical Record; coordinating ancillary services; and maintaining clinic rooms and equipment. The Medical Assistant also handles routine patient calls and administrative office tasks while maintaining patient confidentiality and a safe, professional work environment.

Requirements

High school diploma or GED.

Nice To Haves

7–11 months of equivalent experience.

Responsibilities

Communicate appropriately with the patient population, provide clear treatment instructions, involve family or guardians in care, and respond to patients' developmental, physical, behavioral, psychological, religious, and cultural needs.
Perform treatments, administer medication, and operate equipment safely; recognize and respond to signs or symptoms of abuse or neglect.
Obtain vital signs, EKGs, laboratory specimens, and other information needed for patient evaluation, using universal precautions.
Assist providers with notes, orders, and prescriptions in the Electronic Medical Record by preparing items for provider review, editing, and signature.
Prepare and maintain clinic areas, including cleaning and stocking examination rooms, setting up and securing computer equipment, and maintaining diagnostic equipment.
Return routine patient telephone calls, including calls about prescription refills and medication pre-certifications, as directed, and document actions promptly and appropriately.
Coordinate diagnostic testing and imaging, hospital procedures or admissions, additional patient visits, and acquisition of pertinent medical records.
Maintain a positive, professional, and cooperative demeanor with patients, staff, physicians, and management.
Maintain a safe, secure, and healthy work environment; follow applicable standards and legal regulations; protect confidential patient information; and comply with the legal responsibilities of the medical assistant role.
Build knowledge of quality measures and patient experience.
Use computer applications; answer telephones; greet patients; update and file medical records; code and complete insurance forms; schedule appointments; arrange hospital admissions and laboratory services; and handle correspondence, billing, and bookkeeping.
Assist in implementing age-appropriate care for the patient population, including direct patient care as part of the clinical team.