Receptionist - HealthPlex Woodland - Full Time

Trinity Health•Woodland, CA

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. The role manages front desk responsibilities and patient flow, schedules appointments, handles phone calls, validates insurance eligibility, and enters demographic, insurance, and other relevant information into the Electronic Health Record and other systems. The Receptionist also determines and collects time-of-service payments and past-due balances at appointments. This is a full-time, 40-hour-per-week position on the day shift. The Receptionist supports an efficient, compliant patient admitting process and demonstrates Trinity Health’s Mission, Vision, and Values in work behaviors, practices, and decisions.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when handling patient information.
A personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Greet and welcome patients and visitors to the clinic.
Maintain patient flow and complete patient check-in and the steps required for an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Enter demographic, insurance, and other pertinent information into the Electronic Health Record and other systems.
Determine and collect time-of-service payments, copayments, deductible amounts, and past-due balances.
Copy and scan patient access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.