Receptionist - Davenport HealthPlex - Full Time

Trinity Health

About The Position

The Receptionist welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. This role manages front desk responsibilities and patient flow, schedules appointments, handles phone calls, verifies insurance eligibility, and enters demographics, insurance, and other pertinent information into the Electronic Health Record and other systems. The Receptionist also determines and collects time-of-service payments and past-due balances at the time of appointment. The position is full time, 40 hours per week, on the day shift. It requires following clinic and regulatory policies and maintaining confidentiality when handling patient information. The role also reflects Trinity Health’s Mission, Vision, and Values in daily behavior, practices, and decisions.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English, and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality when handling patient information.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Welcome patients and visitors to the clinic and help maintain patient flow.
Perform patient check-in and complete the steps needed to ensure an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Enter patient demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Determine and collect copays, deductible amounts, time-of-service payments, and past-due balances.
Copy and scan patient access-related documents, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.