Receptionist - Family Medicine - Full Time

Trinity Health•Pleasant Hill, IA

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. The role manages front desk responsibilities, including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, and entering demographics, insurance, and other pertinent information into the Electronic Health Record and other systems. The receptionist also determines and collects time-of-service payments and past-due balances at appointments. This is a full-time position scheduled for 40 hours per week on the day shift. The receptionist supports efficient, compliant patient check-in and admitting processes and handles patient access documents. The role requires confidentiality, effective communication, and conduct aligned with Trinity Health’s Mission, Vision, and Values.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Ability to maintain a high degree of confidentiality with patient information.
Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Greet and welcome patients and visitors to the clinic.
Maintain patient flow and perform patient check-in, completing steps needed for an efficient admitting process that complies with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information and validate insurance eligibility.
Collect copays, deductible amounts, time-of-service payments, and past-due balances as applicable.
Enter patient demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Copy or scan patient access materials, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Maintain confidentiality when handling patient information.