Receptionist

UNC Health Appalachian•Boone, NC

1d•Onsite

About The Position

The Clinic Receptionist at UNC Health Appalachian is the first point of contact for patients and visitors and helps create a welcoming, organized, and compassionate patient experience. The role supports clinic operations by greeting patients, coordinating schedules, answering and routing calls, maintaining records, and facilitating communication between providers and clinical teams. The position is based in an indoor, climate-controlled clinic office in Boone, North Carolina, and is full-time, non-exempt, with a regular weekday schedule of 8:30 AM to 5:00 PM, Monday through Friday. Occasional evenings, weekends, or holidays may be needed depending on clinic needs. The receptionist maintains patient privacy and accurate records, follows HIPAA and organizational requirements, and supports efficient patient flow and front-office operations. Compensation starts at $16.45 per hour and is based on education, experience, certification, and internal equity. Applicable benefits begin on the first of the month following 60 days of employment from new-hire orientation.

Requirements

Strong communication, customer service, and interpersonal skills.
Proficiency with computers, scheduling systems, and office applications.
Knowledge of HIPAA and patient privacy regulations.
Excellent organizational, attention-to-detail, and time-management skills.
Ability to remain flexible and calm in a fast-paced healthcare environment.

Nice To Haves

High school diploma or GED; preferred but not required.
One year of experience in a medical office, clinic, or healthcare setting.
Basic Life Support (BLS) certification through the American Heart Association; preferred but not required.
Familiarity with medical terminology.

Responsibilities

Greet patients and visitors warmly and maintain a welcoming, professional reception atmosphere.
Answer incoming phone calls, provide accurate information, and route inquiries appropriately.
Provide customer service consistent with UNC Health Appalachian's mission, vision, and values.
Schedule appointments and coordinate provider calendars.
Verify insurance information and maintain accurate patient demographic records.
Perform data entry, filing, scanning, and document organization.
Coordinate with providers and clinical team members to support efficient patient flow.
Maintain accurate, complete, and up-to-date patient records.
Protect patient privacy and comply with HIPAA requirements.
Follow organizational policies, procedures, and regulatory requirements.
Assist with front-office operations to support clinic efficiency and patient satisfaction.