Clinic/Practice Assistant, Gastroenterology

Mass General Brigham•Salem, MA

27d•$18 - $25•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time, 40-hour Clinic/Practice Assistant to support its Gastroenterology practices onsite in Salem and Danvers. The role is a highly visible administrative position helping patients navigate care and supporting a collaborative team that diagnoses and treats digestive-system conditions. The practice provides endoscopy services at Salem Hospital and works closely with the gastroenterology team at the Mass General/North Shore Center for Outpatient Care in Danvers. The Clinic/Practice Assistant performs administrative and clerical functions that help daily practice operations run smoothly. The position serves as a welcoming point of contact for patients, assists with scheduling and visit coordination, responds to routine questions, and maintains accurate records. It is a non-patient-care position performed under general supervision, with specific responsibilities varying based on department needs. The primary practice location is 55 Highland Avenue, Suite 101, Salem, Massachusetts, with support also provided to the Danvers practice. The position is onsite and scheduled for day shifts. The stated pay range is $17.71–$24.94 per hour. The employer offers medical, dental, and vision insurance, a retirement savings program, paid time off, tuition assistance, professional development support, and additional employee perks.

Requirements

High school diploma or equivalent.
Two to three years of office experience.
Proficiency with Microsoft Office and familiarity with standard office operations, including filing, copying, scanning, printing, and faxing.
Ability to manage routine and non-routine telephone calls, resolve routine issues appropriately, and communicate clearly in writing and conversation.
Strong organization and time-management skills, including the ability to balance multiple priorities, follow established protocols, and work effectively within systems.
Ability to read and understand work-related documents, compose and edit professional correspondence, and take complete and accurate messages.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential.
Bilingual in English and Spanish.

Responsibilities

Greet and assist patients with professionalism and compassion.
Schedule patient appointments and maintain accurate appointment records.
Support patient check-in and check-out activities.
Answer telephone calls, respond to routine inquiries, take complete messages, and route more complex questions appropriately.
Maintain patient files, print appointment schedules, scan documents into medical records, and process patient billing forms.
Request patient medical records and laboratory test results.
Open and distribute incoming mail and faxes.
Prepare forms, records, schedules, memos, and other documents as directed.
Accept co-payments when required.
Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Serve as a Super User for scheduling, registration, and billing systems.
Assist and train colleagues in scheduling, registration, and billing workflows.
Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level when needed.