Clinic/Practice Assistant, Rheumatology
About The Position
This is a full-time, 40-hour per week position, Monday through Friday, from 8:30 AM to 5:00 PM, with free parking available. The role is located at Newton-Wellesley Hospital. Mass General Brigham is a not-for-profit organization dedicated to patient care, research, teaching, and community service, striving to provide exceptional care. The Clinic/Practice Assistant will join the outpatient Rheumatology team, supporting a busy specialty practice. This role is ideal for an experienced medical office professional who enjoys patient interaction, organization, and ensuring smooth operations. The Rheumatology team consists of five providers offering comprehensive care for rheumatic and autoimmune conditions, including advanced evaluation and treatment for musculoskeletal and connective tissue disorders.
Requirements
- High School Diploma or equivalent required.
- 2–3 years of medical office or front desk experience required.
- Strong communication, attention to detail, and commitment to excellent patient service.
Nice To Haves
- Epic experience strongly preferred.
- Experience with patient check-in/check-out, appointment scheduling, copayment collection, and high-volume phone coverage preferred.
- Certified Medical Administrative Assistant preferred.
Responsibilities
- Welcome patients and support check-in and check-out procedures.
- Schedule appointments, maintain appointment records, and assist callers with routine inquiries.
- Answer a high volume of phone calls with professionalism and excellent customer service.
- Collect copayments as needed and process patient billing forms.
- Scan documents into the patient medical record and support accurate documentation workflows.
- Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
- Serve as a scheduling, registration, and billing system resource and provide guidance or training to others as needed.
- Support daily practice operations in partnership with the supervisor and practice team.
Benefits
- Medical, dental, and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- Other perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
