Clinic Patient Representative Senior - Primary Family Med

CHRISTUS Health•New Braunfels, TX

About The Position

Serves as the initial point of contact for patients and visitors, welcoming them to the Family Health Center. Supports the center’s operations by setting up appointments, maintaining the cash drawer, posting charges, and ensuring the accuracy of patient demographics in the hospital’s computer system. The role also supports client-account and institutional billing activities, patient registration, order entry, scheduling, phone coverage, insurance verification, and other clerical duties. The representative trains clerical staff in proper registration and printing patient reports and performs additional duties as needed.

Requirements

High school diploma.

Responsibilities

Welcome patients and visitors as the initial point of contact at the Family Health Center.
Set up patient appointments and assist with scheduling.
Maintain the cash drawer and post charges.
Ensure patient demographic information is accurate in the hospital’s computer system.
Monitor debits and credits of client accounts.
Post transactions to institutional client accounts and review billing transactions related to accounts receivable.
Resolve inquiries and complaints about institutional billing transactions.
Perform order entry, patient registration, and other clerical duties.
Train clerical staff in proper registration procedures and printing patient reports.
Perform insurance verification, record statistics, register patients, and update patient accounts as needed.
Answer phones and inform patients of their benefits.
Complete other duties as needed.