Clinic Patient Representative Senior - Primary Family Medicine

CHRISTUS Health•Tyler, TX

About The Position

The Clinic Patient Representative Senior greets, instructs, directs, and schedules patients and visitors, serving as a liaison between patients and medical support staff. The role supports clinic operations by maintaining patient check-in flow, verifying demographic and insurance information, keeping patient accounts accurate, assisting with referrals, collecting payments, and preparing cash for deposits. The representative may also perform other administrative duties within the clinic. This position handles patient and staff inquiries, schedules appointments in accordance with physician guidelines and clinic policies, assists patients with required forms, and supports front office processes such as denials and work queues. It follows CHRISTUS Health requirements for privacy, confidentiality, safety, quality, and infection control, and performs responsibilities in accordance with the CHRISTUS Mission, Code of Ethics, and Service Guarantee.

Requirements

High school diploma or equivalent.
Three or more years of experience in a health care organization.
Ability to operate a 10-key calculator by touch, telephone, computer, copier, and fax machine.
Excellent interpersonal and communication skills.
Good math knowledge.

Nice To Haves

Knowledge of managed care.
Some college.
Advanced ICD-9 and CPT coding skills.
Experience with charge posting or collections.

Responsibilities

Maintain the flow of patient check-in and verify demographic and insurance information, entering it into the computer database.
Ensure information in patient accounts is accurate.
Assist with answering phones, taking messages, and responding to patient and staff inquiries.
Respond to CBO requests for patient account corrections or maintenance in a timely manner.
Schedule appointments according to physician guidelines, clinician templates, and office scheduling policies.
Collect time-of-service payments and prior balances, and arrange payment plans when requested.
Check in patients and verify or update required information in medical records.
Help patients complete necessary forms.
Assist the front office lead or supervisor with administrative duties, including front-end duties, denials, and work queues, and correct errors to ensure clean claims.
Screen visitors and respond to routine requests for information.
Follow CHRISTUS Health HIPAA guidelines and maintain strict confidentiality of protected health information.
Maintain CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection-control requirements.
Perform duties consistently with the CHRISTUS Mission and Code of Ethics, support cultural diversity objectives, and adhere to the CHRISTUS Service Guarantee.
Perform other related work as assigned by leadership.