Clinic Operations Manager 2 - Primary Care - Irving / Las Colinas

Baylor Scott & White Health • Iowa Township, IA

2d

About The Position

The Clinic Operations Manager 2 coordinates activities in physician offices, clinics, or other areas to ensure high-quality, patient-centered care and compliance with policies, procedures, and standards. The role manages daily facility operations, coordinates staffing and coverage, develops and implements practice policies and priorities, and oversees assigned employees. It also coordinates accounts receivable management, works with other departments to resolve operational issues and improve patient care, shares information about practice programs with physicians and community organizations, and investigates and documents the resolution of patient complaints.

Requirements

• Associate's degree, or two years of work experience above the minimum qualification.
• Four years of experience.
• Demonstrated leadership, communication, and problem-solving skills.
• Demonstrated effectiveness in team development strategies.
• Ability to evaluate and stabilize team and individual workloads through effective time management, prioritization, and organizational skills.
• Ability to travel as required.

Nice To Haves

• Experience with primary care or multi-specialty clinic operations is highly preferred.

Responsibilities

• Manage daily activities in a physician office, clinic, or other patient care facility to ensure efficient operations.
• Coordinate staffing, coverage, and procedures to meet facility needs in a timely and effective manner.
• Develop, review, revise, submit, and implement practice policies, procedures, and priorities aligned with organizational targets.
• Interview, select, train, supervise, evaluate, and counsel assigned employees, and recommend termination when appropriate.
• Approve and contribute to in-service education programs for assigned employees.
• Coordinate accounts receivable management to maximize reimbursement.
• Communicate with departments to coordinate services, resolve operational problems, and improve the quality of patient care.
• Provide information about practice programs to physicians, community groups, and referral agencies.
• Investigate patient complaints and document their resolution.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree