CCMA

Deaconess Health System•Jasper, IN

10h•Onsite

About The Position

The Clinic Office Assistant Lead provides direct or indirect patient care under physician supervision and within the employee’s scope of training. Patients may present with urgent, emergent, potential health problems, or preventive-care needs. The role includes general patient care, assistance with procedures, documentation, and patient and family education, following established ethical principles and Deaconess policies and procedures. The lead serves as a clinical staff role model and liaison between staff and the Practice Manager when the manager is absent. The lead role is not supervisory; supervisory responsibilities remain with the Practice Manager. The position requires knowledge of growth and development to provide age-appropriate care and successful demonstration of departmental competencies and scope of training. The role is based at Jasper Heart and Vascular, 440 Scott Rolen Drive, Jasper, IN 47546. It is scheduled for 36 hours per week, Monday through Friday, with no weekends or holidays. The shift starts as early as 7 a.m. ET and ends by 5 p.m. ET.

Requirements

Graduation certificate from an accredited medical assistant or nursing program.
Current certification for Kentucky or Indiana locations as one of the following: Certified Medical Assistant (American Association of Medical Assistants); Registered Medical Assistant (American Medical Technologist); Certified Clinical Medical Assistant (National Health Career Association); National Certified Medical Assistant (National Center for Competency Testing); Nationally Registered Certified Medical Assistant (National Association for Health Professionals); Registered Medical Assistant (American Allied Health); or Certified Medical Assistant Clinical (American Medical Certification Association).
Alternatively, an active LPN or RN license is required.
CPR provider certification is required.
Ability to provide care within scope of training and demonstrate departmental competencies.
Ability to demonstrate knowledge of growth and development and provide age-appropriate patient care.
Experience is not required.

Nice To Haves

Prior experience is preferred but not required.

Responsibilities

Review patient data before office visits for relevant clinical updates and laboratory, X-ray, and other test results.
Room patients by obtaining medical and social history, chief complaint and/or history of present illness; completing appropriate assessments such as vital signs, height, and weight; and reviewing and updating medication lists.
Document patient information and care in the Electronic Medical Record (EMR).
Prepare patients for examinations and set up necessary equipment.
Assist physicians with procedures and examinations within the employee’s scope of training; demonstrate sterile technique and follow safe equipment operating guidelines.
Schedule procedures accurately and promptly, with minimal errors.
Obtain signatures on appropriate procedure-related forms, including Medicare/Medicaid waivers, ABNs, consent forms, and authorizations to treat minors.
Administer physician-ordered oral, intradermal, subcutaneous, and other in-office medications and immunizations.
Use the specimen log for outgoing specimens, including biopsies and cultures.
Coordinate with patients and physicians on scheduling priorities for acute and routine visits.
Enter and schedule physician-ordered referrals, diagnostic services, tests, and procedures in the EMR; obtain and document prior authorization as needed.
Collaborate with physicians to educate patients and families about medications, treatments, tests, procedures, results, and dietary recommendations, and document the information in the EMR.
Receive and respond to patient telephone requests under the direction of a physician and/or nurse practitioner; document the request, contact information, provider response, follow-up, and other pertinent information in the EMR. Review and update medications, pharmacy, and allergies during each telephone encounter.
Implement and positively reinforce physician/provider orders and treatment methodologies.
Provide practice-specific care appropriate to patients’ age, behavior, and assessed growth and development across all life stages.
Clean patient examination rooms and maintain patient flow through efficient use of exam rooms.
Maintain adequate exam-room supplies; restock department supplies, monitor usage, and request timely reorders.
Ensure medications, stock, samples, and drug coupons are current and securely locked; log sample medications according to policy and procedure; and keep Schedule II drugs secured in a double-locked cabinet or box.
Maintain daily compliance control logs, including refrigerator/freezer temperatures and disinfection of exam rooms, tables, work surfaces, and equipment.
Sterilize, repack, and label instruments according to practice guidelines; complete required sterilizer monitoring and testing and maintain the biological log.
Follow compliance policies for ISDH, OSHA, CLIA, HIPAA, HFAP, and other appropriate regulatory agencies; use universal precautions when handling infectious or hazardous waste.
Read and respond to educational and informational emails in a timely manner and attend staff and other required meetings.
Assist the Practice Manager with preparing and implementing process changes for regulatory compliance, quality and performance improvement activities, determining staffing needs and assignments, and identifying staff educational needs.
Work with department staff to facilitate problem solving.
Perform other duties as assigned and comply with Standards of Employee Conduct under policy 45-19.