Medical Office Assistant (CMA, RMA, CCMA or MOA)

CAROLINA ASTHMA AND ALLERGY CENTER MASTER • Charlotte, NC

5d • Onsite

About The Position

A non-exempt position responsible for a variety of clinical and administrative duties in a specialty office. The Medical Office Assistant supports physicians with patient care and handles clerical, environmental, and organizational tasks. The role provides information to patients so they can fully use and benefit from clinical services and requires travel to all clinic locations within the company.

Responsibilities may include managing patient flow, assisting patients during visits, collecting histories and specimens, performing screenings, assisting with procedures, charting, relaying instructions, and answering calls. The position also handles medical records, reports, forms, appointment scheduling, insurance verification, and chart maintenance. Environmental duties include preparing and cleaning rooms and equipment, maintaining infection control and sterilizer records, managing supplies, and restocking rooms. Clinical medical assisting duties vary according to state law and may include vital signs, examination preparation, medication administration, laboratory procedures, triage, and first aid. Medical assistants must adhere to the MA scope of practice.

Requirements

• High school diploma or GED, a medical office assistant diploma from an accredited vocational institution, or a community college course in medical assisting.
• At least one year of recent experience working in a medical facility as a medical assistant, or documented evidence of a completed externship in a medical office.
• Current documentation of national certification as a Registered Medical Assistant (RMA) through American Medical Technologists (AMT) or as a certified assistant through the American Association of Medical Assistants (AAMA).
• Current CPR certification.
• Current health records with appropriate immunizations for work in healthcare, including hepatitis B and tuberculosis requirements.
• Knowledge of the healthcare field, medical office protocols and procedures, practice-specific assisting tasks, and information to convey to patients and families.
• Skill in performing medical assistance tasks and in handling interpersonal interactions with tact and diplomacy.
• Ability to understand patient education needs and effectively share information with patients and families.
• Ability to learn and retain patient care procedures, project a pleasant and professional image, plan and prioritize delegated tasks, and demonstrate compassion and caring.

Nice To Haves

• Bachelor’s degree in a health sciences field.

Responsibilities

• Organize schedules and patient flow, accompany patients to exam or procedure rooms, and assist with transfers, dressing, specimen collection, and examination preparation as needed.
• Collect patient histories, perform screenings according to provider guidelines, assist physicians and nurses with procedures, chart, relay instructions to patients and families, answer calls, and provide pertinent information.
• Send and receive medical records; obtain laboratory, X-ray, hospital, and referral information; complete forms and requisitions; schedule appointments; verify insurance coverage and patient demographics; and maintain complete, appropriately filed charts.
• Prepare instruments and equipment according to department protocols; clean rooms, instruments, and equipment between visits; maintain infection control; clean sterilizers and keep required records; and order, sort, store, and restock supplies.
• Respect and promote patient rights, respond appropriately to emergency codes, and share patient- or staff-related problems with the immediate supervisor.
• Perform clinical medical assisting duties as permitted by state law and the MA scope of practice, which may include medical asepsis, vital signs, examination preparation, drug administration, prescription verification, biohazard waste handling, therapeutic modalities, patient instruction, laboratory procedures, quality control, emergency triage, and first aid.
• Use work time efficiently by completing clinical and triage tasks, calling patients with laboratory or radiology results, completing prior authorization paperwork, assisting team members, and cleaning, organizing, stocking, and preparing the office.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED